FIELD SERVICE MANAGER (32715)

Equipment Depot, Inc.; Erlanger, Northern (KY, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Equipment Depot, Inc. in Erlanger, KY is seeking a working supervisor to coordinate the day-to-day service business.

The role oversees technicians and the service support team, ensuring a hassle-free experience for customers and alignment with company-wide processes. You will partner with the Operations Manager to improve KPI performance, handle staffing and development, and address customer requests and complaints promptly.

Qualifications

• Education: Minimum high school diploma or GED
• Experience: At least 2 years’ experience working within a service department
• Computer Skills: Basic knowledge and abilities of Microsoft Office products prior knowledge
• Other Requirements: Well organized, good communication skills, team player, strong attention to detail

Responsibilities

• Ensure team maintains positive attitude and urgency to exceed customer expectations.
• Keep service KPI targets for efficiency, productivity and customer satisfaction.
• Assist the Service/Operations Manager with disciplinary issues.
• Help implement short- and long-term strategic plans for the location.
• Handle customer requests promptly and professionally.
• Address customer concerns and complaints.
• Complete performance reviews as needed.
• Assist in recruiting and developing the service team.

Skills

High school diploma

2+ years service experience

MS Office

Communication skills

Detail oriented

Team player

Education

High school diploma or GED

Tools

MS Office

Job description

Job Details

Job Location: Erlanger - Erlanger, KY 41018

Position Type: Full Time

Job Category: Skilled Labor - Trades

POSITION SUMMARY

Coordinates the day-to- day service business at the local level (techs and service support team will report directly to this individual). Is very involved with the day-to-day service business as a working supervisor. Ensures that his/her team provides a hassle-free experience for our customers (including our rental department). Focuses on one consistent Equipment Depot way of doing business by implementing and adhering to company-wide processes and procedures. Works with the Operations Manager to achieve business objectives (as measured by Key Performance Indicators) by improving the skills, professionalism, and efficiencies within our service operation.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

• Ensures that his/her team performs with a positive attitude and a great sense of urgency in order to exceed customer expectations.
• Ensures that service KPI’s (relating to efficiency, productivity, and customer satisfaction) are consistently met.
• Assists the Service/Operations Manager in handling disciplinary issues involving personnel if/when they occur.
• Works with his/her Service/Operations Manager to implement short- and long-term strategic plans, objectives and goals for his/her location.
• Handles customer requests in a prompt and professional manner.
• Assists the Service/Operations Manager in handling customer concerns and complaints.
• Completes performance reviews as/when required for everyone within his/her organization.
• Assists in the recruiting and development of his/her service team.

QualificationsSKILLS & ABILITIES

• Education: Minimum high school diploma or GED
• Experience: At least 2 years’ experience working within a service department
• Computer Skills: Basic knowledge and abilities of Microsoft Office products prior knowledge
• Other Requirements: Well organized, good communication skills, team player, strong attention to detail

WORK ENVIRONMENT

Work environment varies from office to job site to industrial locations

OUR CORE VALUES

• Passion to Perform – We are passionate to perform and focus on concrete achievements
• Trust to Act – We are empowered to act, and act in a powerful way
• Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment
• Make it Fun! – We are serious about making work fun; it’s the way we do things

Equal Opportunity Employer

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.