Field Service Supervisor - Atlanta

climateproscx; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Climate Pros is seeking a Field Service Supervisor to lead a team of Service Technicians and ensure an exceptional service experience for customers. You will prepare the team to meet customer needs and drive safety, quality control, and training initiatives in the field.

You will mentor technicians, manage performance and timecards, and coordinate with the dispatch team to optimize productivity while maintaining a strong customer focus in a dynamic field environment.

Qualifications

• Strong customer service skills and customer-centric approach.
• Excellent verbal and written communication for internal and external customers.
• Strong relationship-building skills within a fast-paced team.
• Ability to take initiative to motivate the team and maintain safety and productivity.
• Journeyman-level or equivalent professional experience.
• 1+ years prior supervisory experience in a service-focused industry.
• Experience managing a diverse group of roles and responsibilities.

Responsibilities

• Technician Support: Provide technical support for assigned technicians and their territories; train newly hired technicians in the field; promote safety initiatives and training; mentor technicians.
• Team Management & Performance: Maintain communication with the team; work with dispatch to drive efficiency; perform periodic checks; manage performance reviews, timecards, PTO and on-call.
• Customer Service: Resolve all customer callbacks; provide exceptional support to internal and external customers.

Skills

Customer service

Verbal communication

Written communication

Relationship-building

Initiative and motivation

Supervisory experience

Team management

Job description

As a Field Service Supervisor, you will lead a team of Service Technicians. You will deliver an impeccable service experience to each Climate Pros customer while preparing your assigned team to meet the needs of our customers and beyond.

Duties and Responsibilities

• Technician Support:
  • Provide technical support for assigned technicians and their territories
  • Train newly hired technicians in the field
  • Work closely with staff and field technicians to promote safety initiatives, quality control and training to ensure safety protocols are implemented and enforced
  • Mentor assigned technicians; provide continuing education and training
• Team Management & Performance:
  • Maintain communication with the team, providing feedback, guidance, training and encouragement to impact results
  • Work closely with dispatch team to drive efficiently and productivity
  • Perform random periodic checks of assigned technicians
  • Manage technicians' performance reviews, timecards, PTO and on-call
• Customer Service:
  • Resolve all customer callbacks for assigned areas
  • Provide exceptional support to both internal and external customers

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills, Education, and Competencies

• Strong customer service skills, proper phone etiquette and customer centric
• Excellent verbal and written communication skills for both internal and external customers
• Strong relationship-building skills within an active, communicative, fast-paced team environment
• Ability to take initiative to help motivate the team and keep members safe, focused, and productive.
• Journeyman-level or equivalent professional experience
• 1+ years prior supervisory experience in a service-focused industry
• Experience managing a diverse group of roles and responsibilities

Physical Requirements and Working Conditions

The physical demands and work environment characteristics are representative of those an employee encounters while performing the job's essential functions. Work is performed in a normal office environment.

• The employee is frequently required to sit, stand, walk, hear, see and talk.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting may be required.
• All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.

Climate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.