Field Service Supervisor

climateproscx; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Climate Pros is seeking a Field Service Supervisor to lead a team of Service Technicians and ensure an impeccable service experience for every customer. You will prepare the team to meet and exceed customer needs while promoting safety, quality, and continuous training.

The role emphasizes technician support, team management, performance reviews, and delivering outstanding customer service across assigned territories.

Qualifications

• Strong customer service skills with proper phone etiquette and customer centric focus.
• Excellent verbal and written communication for internal and external customers.
• Ability to build relationships within a fast-paced team environment.
• Take initiative to motivate the team, keep members safe and productive.
• Journeyman-level or equivalent professional experience.
• 1+ years supervisory experience in a service-focused industry.
• Experience managing a diverse group of roles and responsibilities.

Responsibilities

• Technician Support: provide technical support for assigned technicians and territories, train new technicians, promote safety initiatives, mentor staff.
• Team Management & Performance: maintain team communication, drive efficiency with dispatch, perform checks and reviews, manage timecards and PTO.
• Customer Service: resolve callbacks for assigned areas and provide exceptional support to customers.

Skills

Customer service

Verbal communication

Written communication

Team leadership

Mentoring

Safety awareness

Relationship building

Initiative

Supervisory experience

Education

Journeyman-level experience or equivalent

1+ year supervisory experience

Job description

As a Field Service Supervisor, you will lead a team of Service Technicians. You will deliver an impeccable service experience to each Climate Pros customer while preparing your assigned team to meet the needs of our customers and beyond.

Duties and Responsibilities

• Technician Support:
  • Provide technical supportforassigned technicians and their territories
  • Train newly hired technicians in the field
  • Work closely with staff and field technicians to promote safety initiatives, quality control and training to ensure safety protocols are implemented and enforced
  • Mentor assigned technicians; provide continuing education and training
• Team Management & Performance:
  • Maintain communication with the team, providing feedback, guidance,trainingand encouragement to impact results
  • Work closely with dispatch team to drive efficiently and productivity
  • Perform random periodic checks of assigned technicians
  • Manage technicians' performance reviews, timecards,PTOand on-call
• Customer Service:
  • Resolve all customer callbacks for assigned areas
  • Provide exceptional support to both internal and external customers

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills, Education, and Competencies

• Strong customer service skills, proper phone etiquette and customer centric
• Excellent verbal and written communication skills for both internal and external customers
• Strong relationship-building skills within an active, communicative, fast-paced team environment
• Ability to take initiative to help motivate the team and keep members safe, focused, and productive.
• Journeyman-level or equivalent professional experience
• 1+ years prior supervisory experience in a service-focused industry
• Experience managing a diverse group of roles and responsibilities

Physical Requirements and Working Conditions

The physical demands and work environment characteristics are representative of those an employee encounters while performing the job's essential functions. Work is performed in a normal office environment.

• The employee isfrequentlyrequired to sit, stand, walk, hear,seeand talk.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting may berequired.
• All employees maybe requiredto visit a customer site and/or complete a ride along with a field technician as part of their employment.

Climate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.