Field Service Supervisor

climateproscx; Little Rock (AR, MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Climate Pros is seeking a Field Service Supervisor to lead a team of Service Technicians and ensure an exceptional on-site service experience for each customer. You will prepare your team to meet customer needs and drive continuous improvement in safety, quality, and performance.

You will mentor technicians, conduct training, manage timecards and on-call duties, and collaborate with the dispatch team to maximize efficiency across territories, while upholding company standards and client

Qualifications

• Journeyman-level or equivalent professional experience.
• 1+ years prior supervisory experience in a service-focused industry.
• Experience managing a diverse group of roles and responsibilities.

Responsibilities

• Lead a team of Service Technicians and deliver an impeccable service experience.
• Provide technical support for assigned technicians and territories; train newly hired technicians in the field.
• Mentor technicians; provide continuing education and training; promote safety quality and training.

Skills

Customer service

Verbal communication

Written communication

Relationship building

Initiative

Journeyman experience

Supervisory experience

Diverse roles

Job description

As a Field Service Supervisor, you will lead a team of Service Technicians. You will deliver an impeccable service experience to each Climate Pros customer while preparing your assigned team to meet the needs of our customers and beyond.

Duties and Responsibilities

• Technician Support:
  • Provide technical supportforassigned technicians and their territories
  • Train newly hired technicians in the field
  • Work closely with staff and field technicians to promote safety initiatives, quality control and training to ensure safety protocols are implemented and enforced
  • Mentor assigned technicians; provide continuing education and training
• Team Management & Performance:
  • Maintain communication with the team, providing feedback, guidance,trainingand encouragement to impact results
  • Work closely with dispatch team to drive efficiently and productivity
  • Perform random periodic checks of assigned technicians
  • Manage technicians' performance reviews, timecards,PTOand on-call
• Customer Service:
  • Resolve all customer callbacks for assigned areas
  • Provide exceptional support to both internal and external customers

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills, Education, and Competencies

• Strong customer service skills, proper phone etiquette and customer centric
• Excellent verbal and written communication skills for both internal and external customers
• Strong relationship-building skills within an active, communicative, fast-paced team environment
• Ability to take initiative to help motivate the team and keep members safe, focused, and productive.
• Journeyman-level or equivalent professional experience
• 1+ years prior supervisory experience in a service-focused industry
• Experience managing a diverse group of roles and responsibilities

Physical Requirements and Working Conditions

The physical demands and work environment characteristics are representative of those an employee encounters while performing the job's essential functions. Work is performed in a normal office environment.

• The employee isfrequentlyrequired to sit, stand, walk, hear,seeand talk.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting may berequired.
• All employees maybe requiredto visit a customer site and/or complete a ride along with a field technician as part of their employment.

Climate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.