Field Service Specialist - Lab Instruments (Remote/Travel)

Metrohm USA; Rhode Island; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Company-paid life & disability保险

Tuition reimbursement

Paid vacation, sick, personal, and HOL

Job summary

Metrohm USA is seeking a Field Service Specialist to support customers across Massachusetts and Rhode Island. This remote-field based role covers Southeastern & Central Massachusetts and RI, with travel required to ensure instrument performance.

You will install, repair, calibrate, certify, and perform preventive maintenance on benchtop analytical systems, and provide on-site or remote support to customers, building strong relationships and collaborating with Sales and Product teams.

Qualifications

• BS/BA in Chemistry or closely related scientific discipline.
• Will travel extensively within the territory and occasionally outside.
• Strong technical support and communication skills.

Responsibilities

• Perform installations, repairs, calibrations, certifications, maintenance, and refresher training.
• Provide on-site and remote technical support to customers.
• Collaborate with Sales, Support, and Product teams to ensure a seamless customer experience.

Skills

Field service

Customer support

Travel extensively

Technical aptitude

Education

BS/BA in Chemistry

Tools

Business software

Job description

Metrohm USA is seeking a Field Service Specialist to support customers across Massachusetts and Rhode Island. This remote-field based role covers Southeastern & Central Massachusetts and RI, with travel required to ensure instrument performance.

You will install, repair, calibrate, certify, and perform preventive maintenance on benchtop analytical systems, and provide on-site or remote support to customers, building strong relationships and collaborating with Sales and Product teams.