Lab Field Technician – Remote Territory, Travel & Training

Metrohm USA; Chicago (IL); Remote; USD 42,000 - 55,000; Full time

Benefits offered by this job

Company vehicle

Company laptop

Company cell phone

Paid time off

Paid holidays

Job summary

Metrohm USA is seeking an entry-level Field Service Technician to support customers across the Chicago, Illinois region. You will perform preventative maintenance and basic service on Metrohm laboratory instrumentation while delivering outstanding customer support on-site and remotely.

Travel within the territory is required, with up to 40% overnight travel. Training is provided, and a company vehicle is included.

Qualifications

• Strong mechanical aptitude and troubleshooting skills.
• Ability to test, diagnose, and repair technical equipment.
• Excellent organizational and time-management skills.
• Strong customer service and communication skills.
• Ability to work independently while collaborating effectively with internal teams.
• Valid driver's license and ability to travel throughout the assigned territory.

Responsibilities

• Perform preventative maintenance and basic service on laboratory instruments at customer sites.
• Troubleshoot and repair instrumentation issues as needed.
• Provide technical support to customers in person, by phone, email, and Teams.
• Document service activities and maintain service records.
• Build and maintain positive relationships with customers and internal partners.
• Effectively manage and prioritize service requests across the territory.
• Attend training programs at Metrohm USA headquarters in Tampa, Florida.

Skills

Mechanical aptitude

Troubleshooting

Diagnostics

Time management

Customer service

Communication

Independence

Driver's license

Education

STEM degree

Job description

Metrohm USA is seeking an entry-level Field Service Technician to support customers across the Chicago, Illinois region. You will perform preventative maintenance and basic service on Metrohm laboratory instrumentation while delivering outstanding customer support on-site and remotely.

Travel within the territory is required, with up to 40% overnight travel. Training is provided, and a company vehicle is included.