Field Service Specialist

Metrohm USA; Providence (RI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Medical, dental & vision coverage

401(k) with company match

Tuition reimbursement

Paid time off

Life & disability insurance

Job summary

Metrohm USA is seeking a Field Service Specialist to support customers across Massachusetts and Rhode Island. You will perform installations, calibrations, repairs, and preventive maintenance on benchtop analytical systems, travelling within the territory to ensure peak instrument performance.

Join a team that emphasizes customer relationships, on-site and remote support, and collaboration with Sales, Customer Support, and Product teams to deliver seamless service experiences.

Qualifications

• BS/BA in Chemistry or a closely related scientific discipline.
• 2–4 years of hands-on experience repairing laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Willingness to travel throughout the territory.
• Ability to work independently and manage schedules.

Responsibilities

• Installations, repairs, calibrations, certifications, PM, and refresher training for benchtop analytical systems.
• Support customers on-site and remotely (phone, email, Teams).
• Manage a dynamic territory schedule.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver seamless customer experiences.

Skills

Troubleshooting

Communication

Time management

Travel willingness

Education

BS/BA in Chemistry or related discipline

Job description

Southeastern & Central Massachusetts, Rhode Island / Remote-Field Based / Natick, MA or Providence, RI

Metrohm USA delivers technical solutions, trusted partnerships, and tangible results. Join us!

We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high-precision laboratory instruments and solutions for chemical analysis.

We’re currently seeking a Field Service Specialist to support our customers across Massachusetts and surrounding areas.

What You’ll Do

As a Metrohm Field Service Specialist, you’ll be the face of our Service team—providing technical support and on-site service that keeps our customers’ instruments running at peak performance.

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems.
• Support customers both on-site and remotely (via phone, email, Teams).
• Manage a dynamic schedule across the territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver seamless customer experience.

Territory

This position supports customers throughout southeastern and central Massachusetts and Rhode Island. Candidates should reside within the territory to effectively support customers throughout the region. Candidates should be comfortable managing travel and adapting to varying client needs and environments.

What You Bring

• BS/BA in Chemistry or a closely related scientific discipline.
• 2-4 years of hands-on experience repairing laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and the ability to work independently.
• Willingness to travel extensively throughout the territory and occasionally outside the territory in the South Region.

Earnings Potential

The posted salary range represents base pay only. In addition to base salary, this position is eligible for quarterly bonus opportunities and half-time overtime pay, providing additional earning potential. Your base salary offer will reflect your experience, capabilities, and the value you bring to the team.

Bonus Points For

• Previous experience traveling for field service work.
• Familiarity with process-based applications.
• Candidates with strong computer literacy and experience using common business or industry-specific software

Why Metrohm USA?

At Metrohm, we combine world-class technology with a people-first culture. You’ll have the tools, training, and team support to succeed—and the opportunity to make a meaningful impact in labs and industries across the country.

Benefits That Work for You

Eligible employees enjoy a comprehensive benefits package, including:

• Medical, dental & vision coverage
• Company-paid life & disability insurance
• 401(k) with company match
• Tuition reimbursement
• Paid vacation, sick, personal, and holiday time
• Supportive, growth-oriented team culture
• Company vehicle

Other Requirements

• Must pass pre-employment background check, education and employment verification, motor vehicle report and a 10-panel drug screening (including marijuana).

People & Culture

Metrohm USA, Inc. is an Equal Opportunity Employer. We are committed to building an inclusive environment for all employees.

We welcome applicants from all backgrounds, including women, minorities, protected veterans, and individuals with disabilities.

Metrohm USA is a federal contractor and E-Verify employer.