Medical Equipment Service Associate

Metrohm USA; Rhode Island; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Company-paid life & disability保险

Tuition reimbursement

Paid vacation, sick, personal, and HOL

Job summary

Metrohm USA is seeking a Field Service Specialist to support customers across Massachusetts and Rhode Island. This remote-field based role covers Southeastern & Central Massachusetts and RI, with travel required to ensure instrument performance.

You will install, repair, calibrate, certify, and perform preventive maintenance on benchtop analytical systems, and provide on-site or remote support to customers, building strong relationships and collaborating with Sales and Product teams.

Qualifications

• BS/BA in Chemistry or closely related scientific discipline.
• Will travel extensively within the territory and occasionally outside.
• Strong technical support and communication skills.

Responsibilities

• Perform installations, repairs, calibrations, certifications, maintenance, and refresher training.
• Provide on-site and remote technical support to customers.
• Collaborate with Sales, Support, and Product teams to ensure a seamless customer experience.

Skills

Field service

Customer support

Travel extensively

Technical aptitude

Education

BS/BA in Chemistry

Tools

Business software

Job description

Southeastern & Central Massachusetts, Rhode Island / Remote-Field Based / Natick, MA or Providence, RI Metrohm USA delivers technical solutions, trusted partnerships, and tangible results. We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high-precision laboratory instruments and solutions for chemical analysis. We’re currently seeking a Field Service Specialist to support our customers across Massachusetts and surrounding areas.

As a Metrohm Field Service Specialist, you’ll be the face of our Service team—providing technical support and on‑site service that keeps our customers’ instruments running at peak performance.

Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems.

Support customers both on‑site and remotely (via phone, email, Teams).

Build strong customer relationships through expert service and communication.

Collaborate with Sales, Customer Support, and Product teams to deliver seamless customer experience.

This position supports customers throughout Southeast and Central Massachusetts and Rhode Island. Candidates should reside within the territory to effectively support customers throughout the region. Candidates should be comfortable managing travel and adapting to varying client needs and environments.

BS/BA in Chemistry or a closely related scientific discipline.

Willingness to travel extensively throughout the territory and occasionally outside the territory in the South Region.

In addition to base salary, this position is eligible for quarterly bonus opportunities and half‑time overtime pay, providing additional earning potential.

Bonus Points For:

• Previous experience traveling for field service work.
• Familiarity with process-based applications.
• Candidates with strong computer literacy and experience using common business or industry-specific software.

You’ll have the tools, training, and team support to succeed—and the opportunity to make a meaningful impact in labs and industries across the country.

• Medical, dental & vision coverage
• Company-paid life & disability insurance
• Tuition reimbursement
• Paid vacation, sick, personal, and holiday time

Must pass pre‑employment background check, education and employment verification, motor vehicle report and a 10-panel drug screening (including marijuana).

We are committed to building an inclusive environment for all employees.

We welcome applicants from all backgrounds, including women, minorities, protected veterans, and individuals with disabilities.

Metrohm USA is a federal contractor and E‑Verify employer.

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