Field Service Chemist – Remote/Travel for Lab Instruments

Metrohm USA; Providence (RI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Company-paid life & disability

Tuition reimbursement

Paid vacation, sick, personal, and hol

Job summary

Metrohm USA is seeking a Field Service Specialist to support customers across Massachusetts and Rhode Island. You will perform installations, repairs, calibrations, and preventive maintenance on benchtop analytical systems, with on-site and remote support via phone, email, and Teams.

The role requires travel throughout the territory, strong communication, and collaboration with Sales, Customer Support, and Product teams.

Qualifications

• BS/BA in Chemistry or closely related scientific discipline.
• Willingness to travel extensively throughout the territory.
• Comfort servicing customers in varying client environments.

Responsibilities

• Perform installations, repairs, calibrations, certifications, and preventive maintenance.
• Provide on-site and remote support via phone, email, Teams.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to ensure a seamless experience.

Skills

Customer service

Technical troubleshooting

Communication

Computer literacy

Team collaboration

Education

BS/BA in Chemistry

Tools

MS Office

Team communication tools

Calibration/maintenance tools

Job description

Metrohm USA is seeking a Field Service Specialist to support customers across Massachusetts and Rhode Island. You will perform installations, repairs, calibrations, and preventive maintenance on benchtop analytical systems, with on-site and remote support via phone, email, and Teams.

The role requires travel throughout the territory, strong communication, and collaboration with Sales, Customer Support, and Product teams.