Field Service Engineer – Lab Instruments (Travel + Vehicle)

Metrohm-US; Chicago (IL); On-site; USD 39,000 - 63,000; Full time

Benefits offered by this job

Company vehicle

401(k) with company match

Paid vacation, sick, personal, and HOL

Life & disability insurance

Growth-oriented team culture

Job summary

Metrohm USA, Inc. is seeking a Field Service Specialist based in the greater Chicago area to support customers across Illinois, Indiana and western Michigan.

You will perform installations, calibrations, and preventive maintenance on benchtop analytical systems, with travel across the territory and some remote support via phone or Teams. The role requires a BS/BA in Chemistry or related field and 2–4 years of hands-on service experience.

Qualifications

• BS/BA in Chemistry or closely related scientific discipline.
• 2–4 years hands-on experience repairing laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and the ability to work independently.

Responsibilities

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems.
• Support customers on-site and remotely (phone, email, Teams).
• Manage a dynamic schedule across the territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver seamless customer experience.

Skills

Troubleshooting

Communication

Time management

Independent work

Travel willingness

Education

BS/BA in Chemistry

Job description

Metrohm USA, Inc. is seeking a Field Service Specialist based in the greater Chicago area to support customers across Illinois, Indiana and western Michigan.

You will perform installations, calibrations, and preventive maintenance on benchtop analytical systems, with travel across the territory and some remote support via phone or Teams. The role requires a BS/BA in Chemistry or related field and 2–4 years of hands-on service experience.