Field Service Engineer – Lab Instrument Calibration

Metrohm USA; Bristol (RI); À distance; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision coverage

Company-paid life & disability保险

Tuition reimbursement

Paid vacation, sick, personal, and hol

Résumé du poste

Metrohm USA in the Southeast and Central Massachusetts region seeks a Field Service Specialist to install, repair, calibrate, certify, and perform preventive maintenance on benchtop analytical systems. Remote and on-site support across Massachusetts and Rhode Island, with travel as required.

You’ll be the face of our Service team, building strong customer relationships, collaborating with Sales, Customer Support, and Product teams to ensure a seamless experience.

Qualifications

• BS/BA in Chemistry or a closely related scientific discipline.
• Willingness to travel extensively throughout the territory and occasionally outside the territory in the South Region.
• Experience using common business or industry-specific software.

Responsabilités

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems.
• Support customers both on-site and remotely (via phone, email, Teams).
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver seamless customer experience.

Connaissances

Travel readiness

Customer service

Communication skills

Computer literacy

Formation

BS/BA in Chemistry or related

Description du poste

Metrohm USA in the Southeast and Central Massachusetts region seeks a Field Service Specialist to install, repair, calibrate, certify, and perform preventive maintenance on benchtop analytical systems. Remote and on-site support across Massachusetts and Rhode Island, with travel as required.

You’ll be the face of our Service team, building strong customer relationships, collaborating with Sales, Customer Support, and Product teams to ensure a seamless experience.