Field Service Scheduler & Operations Lead

FM Generator, Inc.; Canton (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

FM Generator, Inc. is seeking a detail-oriented Field Service Scheduler based in Canton, MA. This role coordinates daily, weekly, and monthly service schedules across the territory, ensuring alignment with contract obligations and resource availability.

You will collaborate with Service and Contracts teams to understand scheduling priorities, qualify work prior to scheduling, and maintain accurate ERP records, while proactively identifying efficiency opportunities and customer contact as needed.

Qualifications

• Bachelor's degree preferred with 1–3 years of relevant scheduling experience.
• Ability to analyze complex data from a database.
• Excellent verbal and written communication and customer relations skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Create monthly and broader schedule outlines for all territories.
• Develop daily and weekly technician schedules for efficient resource use.
• Qualify all work prior to scheduling using customer, location, equipment history and notes.
• Verify and update ERP data for equipment, location and customer records.
• Follow up on recommendations and identify revenue or efficiency opportunities.
• Ensure technicians are qualified and logistics meet scope of work.
• Contact customers to confirm dates and times of scheduled services as needed.

Skills

Data analysis

Communication

Organizational skills

Education

Bachelor's degree preferred

Tools

ERP system

Job description

FM Generator, Inc. is seeking a detail-oriented Field Service Scheduler based in Canton, MA. This role coordinates daily, weekly, and monthly service schedules across the territory, ensuring alignment with contract obligations and resource availability.

You will collaborate with Service and Contracts teams to understand scheduling priorities, qualify work prior to scheduling, and maintain accurate ERP records, while proactively identifying efficiency opportunities and customer contact as needed.