Field Services Scheduling Pro

POWER USA; Austell, Northern (GA, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Prime Power Services, Inc. is seeking a Scheduling Coordinator to join our Field Service Operations team. You will coordinate preventive maintenance services, schedule work orders, and maintain strong customer communication.

The ideal candidate has 3+ years in service scheduling, strong Microsoft Office skills, and a client-focused mindset. This on-site role requires teamwork, organization, and effective problem solving.

Qualifications

• High School Diploma required; Associate’s Degree strongly preferred.
• Three (3) years’ experience in service industry scheduling or dispatching.
• Customer Service Experience required.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with WennSoft Service and/or Great Plains Software is a plus.

Responsibilities

• Schedule, quote, and discuss repair services with customers and technicians.
• Accurately maintain daily, monthly, and annual T&M and PM scheduling systems to include processing, updating, and auditing weekly schedules and work orders.
• Maintain the T&M Parts process and communicate to the customer when parts have been ordered and received as needed.
• Maintain and research all month-end scheduling open tickets needed to process invoices.
• Update customers on services and invoices both in person and over the phone.
• Open work orders and update applicable systems with service history, as well as process and close work orders for completed work.
• Process and respond to scheduling requests from customers, technicians, and engineers.
• Communicate POC Site changes and submit items requiring Contract Amendment/Adjustment to Customer Account to the Contracts department.
• Participation in a rotating on-call schedule.

Skills

Scheduling coordination

Customer service

Communication skills

Multitasking

Time management

Education

High School Diploma

Associate’s Degree

Tools

WennSoft Service

Great Plains

Job description

Prime Power Services, Inc. is seeking a Scheduling Coordinator to join our Field Service Operations team. You will coordinate preventive maintenance services, schedule work orders, and maintain strong customer communication.

The ideal candidate has 3+ years in service scheduling, strong Microsoft Office skills, and a client-focused mindset. This on-site role requires teamwork, organization, and effective problem solving.