Field Service Scheduling Pro

Prime Power Services, LLC; Austell (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Prime Power Services, Inc. is seeking a Scheduling Coordinator to support our Field Service Operations by coordinating preventive maintenance and ensuring excellent customer service.

You will schedule, quote, and discuss repairs with customers and technicians, maintain scheduling systems, update on services and invoices, and participate in rotating on-call coverage. Proficiency in Microsoft Office and strong communication are essential, with a high school diploma and at least three years of

Qualifications

• High School Diploma required; Associate’s Degree strongly preferred.
• Three (3) years’ experience in service industry scheduling or dispatching.
• Customer Service Experience required.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with WennSoft Service and/or Great Plains Software is a plus.

Responsibilities

• Schedule, quote, and discuss repair services with customers and technicians.
• Maintain scheduling systems to process, update, and audit weekly schedules and work orders.
• Maintain the T&M Parts process and notify customers when parts ordered and received.
• Update customers on services and invoices by phone or in person.
• Open and update work orders with service history; close completed work orders.
• Process scheduling requests from customers, technicians, and engineers.
• Submit site changes requiring Contract Amendment/Adjustment to Contracts department.
• Participate in a rotating on-call schedule.

Skills

Communication

Multitasking

Organizational skills

Problem-solving

Conflict resolution

Time management

Adaptability

Education

High School Diploma

Associate’s Degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Outlook

WennSoft Service

Great Plains Software

Job description

Prime Power Services, Inc. is seeking a Scheduling Coordinator to support our Field Service Operations by coordinating preventive maintenance and ensuring excellent customer service.

You will schedule, quote, and discuss repairs with customers and technicians, maintain scheduling systems, update on services and invoices, and participate in rotating on-call coverage. Proficiency in Microsoft Office and strong communication are essential, with a high school diploma and at least three years of