Field Service Scheduler: Optimize Deployments & Uptime

CECO Environmental Corporation; Clearwater (FL); Hybrid; USD 52,000 - 78,000; Full time

Job summary

CECO Environmental Corporation is seeking a Service Team Scheduler to optimize field service activities for engineered-to-order equipment installations, startups, troubleshooting, and ongoing maintenance. You will ensure the right technician with the right expertise and tools is deployed on time to drive customer satisfaction and revenue recognition.

The role requires coordinating across installations, warranty calls, and multi-day projects while maintaining accurate records in ERP/CRM systems

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• 3–5 years of experience in industrial manufacturing, field service coordination, or technical customer service.
• Experience supporting field technicians in installation or service environments.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Experienced with ERP systems; Microsoft Dynamics 365 (D365) preferred.
• Familiarity with Field Service Management (FSM) or CRM scheduling software.

Responsibilities

• Develop and manage daily, weekly, and long-range schedules for onsite field technicians.
• Assign technicians based on skill set, certifications, product knowledge, geographic proximity, and project complexity.
• Coordinate installations, commissioning/startups, troubleshooting, warranty calls, repairs, retrofits, and preventative maintenance.
• Proactively adjust schedules to accommodate emergency service calls and changing customer needs.
• Serve as primary point of contact for customers regarding service scheduling and visit coordination.
• Confirm site readiness, access requirements, safety documentation, and special conditions prior to dispatch.
• Manage expectations regarding timelines, technician arrival, scope of work, and potential delays.
• Support post-service follow-up to ensure documentation and satisfaction.

Skills

MS Office

D365

FSM/CRM scheduling

Field service coordination

Education

High School Diploma or GED

Associate degree preferred

Tools

ERP systems

Job description

CECO Environmental Corporation is seeking a Service Team Scheduler to optimize field service activities for engineered-to-order equipment installations, startups, troubleshooting, and ongoing maintenance. You will ensure the right technician with the right expertise and tools is deployed on time to drive customer satisfaction and revenue recognition.

The role requires coordinating across installations, warranty calls, and multi-day projects while maintaining accurate records in ERP/CRM systems