Field Service Scheduler & Coordinator

McGrath Rent; Florida; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Wellness resources

Vacation & holidays

401(k) match

Life insurance

DailyPay

Pet Insurance

HSA/FSA

Job summary

McGrath Rent is seeking a Service Coordinator to manage inbound calls and emails, schedule service visits, and coordinate with technicians and customers. You will prepare work order notices, grant follow-up support, and collaborate across departments to ensure seamless service delivery.

The role requires strong communication, organization, and multitasking abilities, with proficiency in Microsoft Office and experience with customer management tools.

Qualifications

• Strong coordination skills.
• Excellent organization and customer service skills.
• Proven ability to multi-task, managing multiple projects.
• Strong verbal and written communication skills.

Responsibilities

• Answer calls and emails to describe service requirements and schedule visits.
• Create, edit and update POs and invoices as needed.
• Generate schedule for service technicians.
• Consider time sensitivity of requests to ensure customer satisfaction.
• Troubleshoot issues via telephone and share resources with customers.
• Provide administrative support to service department.

Skills

Coordination

Organization

Multi-tasking

Verbal & Written Communication

MS Office

Tools

CRM tools

Job description

McGrath Rent is seeking a Service Coordinator to manage inbound calls and emails, schedule service visits, and coordinate with technicians and customers. You will prepare work order notices, grant follow-up support, and collaborate across departments to ensure seamless service delivery.

The role requires strong communication, organization, and multitasking abilities, with proficiency in Microsoft Office and experience with customer management tools.