Field Service Scheduler & Billing Coordinator

Spindletop Energy Products, LLC; Texas; In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Spindletop Energy Products, LLC in Texas seeks a Service Coordinator to act as the operational hub between customers, field Controls Technicians, and the Service Manager. You will use FieldAware for scheduling and NetSuite for quoting, purchasing, and billing to ensure the right technician arrives with the right parts and all work is documented and billed.

The role requires a service-first mindset, strong organization, and a drive to continually improve scheduling, documentation, and billing

Competenze

• 2+ years in service coordination, dispatch, or operations administration in industrial field service.
• FieldAware and NetSuite familiarity; proficient in Excel and Outlook.
• Knowledge of gas compression equipment, engine and compressor controls, FW Murphy products a plus.
• Understanding of the work order-to-invoice process, including POs, AFEs, and field tickets.
• Clear, professional communication with customers, technicians, and management.
• High school diploma or equivalent; associate or bachelor’s degree preferred, or equivalent experience.

Mansioni

• Schedule and dispatch technicians using FieldAware based on priority, skill set, location, and availability
• Create and track work orders in FieldAware from request through completion
• Review daily field service reports, time, and parts usage for accuracy
• Close out completed work orders and prepare customer invoices in NetSuite, ensuring labor, mileage, and parts are captured and PO/AFE/ticket requirements met
• Assist the Service Manager in preparing service quotes, obtaining customer purchase orders, and tracking quotes through approval
• Work with inventory, purchasing, and Sales to ensure parts and materials are ordered, staged, and available before dispatch
• Provide scheduling confirmations, technician ETAs, and job status updates to customers
• Report on technician utilization, open work orders, response times, backlog, and service revenue
• Assist with documentation and tracking of warranty claims with FW Murphy and other manufacturers
• Maintain technician training and certification records and customer contractor compliance requirements (ISNetworld, Avetta, Veriforce)
• Collaborate with Sales and Accounting to identify ways to improve scheduling, documentation, and billing processes
• Ensure ISNetworld/Veriforce compliance and related documentation

Conoscenze

Dispatch coordination

Customer service

Documentation accuracy

Communication

Problem solving

Formazione

High school diploma or equivalent; associate or bachelor’s preferred

Strumenti

FieldAware

NetSuite

Microsoft Excel

Microsoft Outlook

Descrizione del lavoro

Spindletop Energy Products, LLC in Texas seeks a Service Coordinator to act as the operational hub between customers, field Controls Technicians, and the Service Manager. You will use FieldAware for scheduling and NetSuite for quoting, purchasing, and billing to ensure the right technician arrives with the right parts and all work is documented and billed.

The role requires a service-first mindset, strong organization, and a drive to continually improve scheduling, documentation, and billing