Service Scheduler & Billing Coordinator

ENFRA LLC; Pasadena (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

ENFRA LLC in Pasadena, CA is seeking a Service Coordinator to schedule and route service calls and maintain meticulous records. You will input billing for services and perform collections calls.

You will monitor technician time, assist onboarding, code invoices, open purchase orders, dispatch technicians, verify job completion, handle calls, and perform data entry. The role requires strong communication, time management, multitasking, and a customer‑service mindset in a fast-paced energy

Qualifications

• Work well with others in difficult situations to solve customer issues and achieve positive results.
• Possess strong time management skills and ability to work under time constraints.
• Effective verbal and written communication skills.
• Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
• Versed in the industry and the Company's competitors.
• Ability to multitask and perform duties outside of the scope of work when necessary.

Responsibilities

• Monitors technician time tracking on a weekly basis, including obtaining supervisor approval or other documentation for any timesheet discrepancies as well as timely submission to Payroll processor.
• Assists in new hire onboarding process and processing of IT hardware & permissions requests as necessary.
• Assists in coding and approvals of vendor invoices.
• Opens and tracks purchase order requests.
• Collection of associated documentation for processing customer and vendor system set-up
• Dispatching/routing multiple service technicians.
• Verifying job completion and accuracy of technician notes.
• Inbound/outbound phone calls.
• Scheduling service repairs and routine maintenance visits.
• Processes and issues monthly maintenance invoices.
• Makes collection calls for past-due invoices on a weekly basis.
• Provides outstanding customer service to our customers.
• Data entry and various administrative tasks.

Skills

Communication skills

Time management

Detail-oriented

Multitasking

Industry knowledge

Job description

ENFRA LLC in Pasadena, CA is seeking a Service Coordinator to schedule and route service calls and maintain meticulous records. You will input billing for services and perform collections calls.

You will monitor technician time, assist onboarding, code invoices, open purchase orders, dispatch technicians, verify job completion, handle calls, and perform data entry. The role requires strong communication, time management, multitasking, and a customer‑service mindset in a fast-paced energy