Service Coordinator

Spindletop Energy Products, LLC; Texas; In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Spindletop Energy Products, LLC in Texas seeks a Service Coordinator to act as the operational hub between customers, field Controls Technicians, and the Service Manager. You will use FieldAware for scheduling and NetSuite for quoting, purchasing, and billing to ensure the right technician arrives with the right parts and all work is documented and billed.

The role requires a service-first mindset, strong organization, and a drive to continually improve scheduling, documentation, and billing

Competenze

• 2+ years in service coordination, dispatch, or operations administration in industrial field service.
• FieldAware and NetSuite familiarity; proficient in Excel and Outlook.
• Knowledge of gas compression equipment, engine and compressor controls, FW Murphy products a plus.
• Understanding of the work order-to-invoice process, including POs, AFEs, and field tickets.
• Clear, professional communication with customers, technicians, and management.
• High school diploma or equivalent; associate or bachelor’s degree preferred, or equivalent experience.

Mansioni

• Schedule and dispatch technicians using FieldAware based on priority, skill set, location, and availability
• Create and track work orders in FieldAware from request through completion
• Review daily field service reports, time, and parts usage for accuracy
• Close out completed work orders and prepare customer invoices in NetSuite, ensuring labor, mileage, and parts are captured and PO/AFE/ticket requirements met
• Assist the Service Manager in preparing service quotes, obtaining customer purchase orders, and tracking quotes through approval
• Work with inventory, purchasing, and Sales to ensure parts and materials are ordered, staged, and available before dispatch
• Provide scheduling confirmations, technician ETAs, and job status updates to customers
• Report on technician utilization, open work orders, response times, backlog, and service revenue
• Assist with documentation and tracking of warranty claims with FW Murphy and other manufacturers
• Maintain technician training and certification records and customer contractor compliance requirements (ISNetworld, Avetta, Veriforce)
• Collaborate with Sales and Accounting to identify ways to improve scheduling, documentation, and billing processes
• Ensure ISNetworld/Veriforce compliance and related documentation

Conoscenze

Dispatch coordination

Customer service

Documentation accuracy

Communication

Problem solving

Formazione

High school diploma or equivalent; associate or bachelor’s preferred

Strumenti

FieldAware

NetSuite

Microsoft Excel

Microsoft Outlook

Descrizione del lavoro

As a Service Coordinator at Spindletop Energy Products, a leading distributor of prograde control and emissions equipment, you will be the operational hub between our customers, our field Controls Technicians, and the Service Manager. Using FieldAware for scheduling and work order management and NetSuite for quoting, purchasing, and billing, you will make sure the right technician arrives with the right parts and that every job is documented and billed accurately. Success in this role requires a service first approach, strong organization, and a continuous improvement mindset to consistently enhance customer satisfaction.

POSITION DETAILS:

Department: Service

Reports To: Service Manager

Location: Hockley, TX

Type: Full-time

Travel Required: None; office-based

PRIMARY RESPONSIBILITIES:

• Scheduling and Dispatch: Receive service requests and schedule and dispatch Controls Technicians in FieldAware based on priority, skill set, location, and availability
• Work Order Management: Create and track work orders in FieldAware from request through completion and follow up on open and aging jobs
• Field Service Report Review: Review daily field service reports (FSR), time, and parts usage for accuracy and completeness
• Billing and Invoicing: Close out completed work orders and prepare customer invoices in NetSuite, ensuring labor, mileage, and parts are captured and customer PO, AFE, or field ticket requirements are met
• Quotes and Purchase Orders: Assist the Service Manager in preparing service quotes, obtaining customer purchase orders, and tracking quotes through approval
• Parts and Materials Coordination: Work with inventory, purchasing, and the Sales team to ensure parts and materials are ordered, staged, and available before technicians are dispatched
• Customer Communication: Serve as a primary point of contact for service customers, providing scheduling confirmations, technician ETAs, and job status updates
• Service Manager Support: Report on technician utilization, open work orders, response times, backlog, and service revenue
• Warranty Support: Assist with documentation and tracking of warranty claims with FW Murphy and other manufacturers
• Compliance and Records: Maintain technician training and certification records and customer contractor compliance requirements (e.g., ISNetworld, Avetta, Veriforce)
• Team Collaboration: Work with Sales and Accounting and identify ways to improve scheduling, documentation, and billing processes

REQUIRED SKILLS/QUALIFICATIONS:

• Experience: 2+ years in service coordination, dispatch, or operations administration, preferably in natural gas compression, oil and gas, or industrial field service
• Software: Experience with field service management software (FieldAware preferred) and ERP systems (NetSuite preferred); proficient in Microsoft Office, especially Excel and Outlook
• Industry Knowledge: Familiarity with gas compression equipment, engine and compressor controls, and oilfield terminology; knowledge of FW Murphy products a plus
• Billing Knowledge: Understanding of the work order to invoice process, including customer purchase orders, AFEs, and field tickets
• Communication: Clear, professional communication with customers, technicians, and management
• Education: High school diploma or equivalent required; associate or bachelor’s degree preferred, or equivalent experience

PERSONAL ATTRIBUTES:

• Highly organized with the ability to manage shifting priorities
• Detail oriented with strong commitment to accuracy
• Calm and decisive under pressure, especially during emergency calls
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Strong time management and follow-throughDemonstrated professional judgment and discretion

PHYSICAL DEMANDS AND ABILITIES:

• Prolonged periods of sitting and computer work
• Occasional lifting up to 25 lbs
• Valid driver's license

WORKING CONDITIONS:

• Regular business hours, Monday through Friday
• Occasional overtime as needed during high-demand periods

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Spindletop Energy Products, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to be a complete list of all responsibilities, duties, and skills required of employees in this position.