Service Coordinator

Beaumont Manufacturing; Texas; In loco; USD 52.000 - 70.000; Tempo pieno

Descrizione del lavoro

Spindletop Energy Products, a leading distributor of prograde control and emissions equipment, seeks a Service Coordinator to coordinate between customers, field technicians, and the Service Manager. This office-based role uses FieldAware for scheduling and NetSuite for quoting, purchasing, and billing.

Location is Hockley, TX and the position is full-time. Ideal candidates bring 2+ years in service coordination, strong organization, and a service-first mindset to drive customer satisfaction.

Competenze

• Experience with service coordination or dispatch: 2+ years.
• Familiarity with field service and ERP systems.
• Strong communication with customers, technicians and management.

Mansioni

• Schedule and dispatch Controls Technicians using FieldAware.
• Create and track work orders through completion and follow up.
• Review field service reports, time, and parts for accuracy.

Conoscenze

Scheduling & dispatch

Customer communication

Team collaboration

Problem solving

Formazione

High school diploma or equivalent

Associate or bachelor’s degree preferred

Strumenti

FieldAware

NetSuite

Microsoft Excel

Microsoft Outlook

Descrizione del lavoro

JOB SUMMARY

As a Service Coordinator at Spindletop Energy Products, a leading distributor of prograde control and emissions equipment, you will be the operational hub between our customers, our field Controls Technicians, and the Service Manager. Using FieldAware for scheduling and work order management and NetSuite for quoting, purchasing, and billing, you will make sure the right technician arrives with the right parts and that every job is documented and billed accurately. Success in this role requires a service first approach, strong organization, and a continuous improvement mindset to consistently enhance customer satisfaction.

POSITION DETAILS

Department: Service

Reports To: Service Manager

Location: Hockley, TX

Type: Full-time

Travel Required: None; office-based

PRIMARY RESPONSIBILITIES

• Scheduling and Dispatch: Receive service requests and schedule and dispatch Controls Technicians in FieldAware based on priority, skill set, location, and availability
• Work Order Management: Create and track work orders in FieldAware from request through completion and follow up on open and aging jobs
• Field Service Report Review: Review daily field service reports (FSR), time, and parts usage for accuracy and completeness
• Billing and Invoicing: Close out completed work orders and prepare customer invoices in NetSuite, ensuring labor, mileage, and parts are captured and customer PO, AFE, or field ticket requirements are met
• Quotes and Purchase Orders: Assist the Service Manager in preparing service quotes, obtaining customer purchase orders, and tracking quotes through approval
• Parts and Materials Coordination: Work with inventory, purchasing, and the Sales team to ensure parts and materials are ordered, staged, and available before technicians are dispatched
• Customer Communication: Serve as a primary point of contact for service customers, providing scheduling confirmations, technician ETAs, and job status updates
• Service Manager Support: Report on technician utilization, open work orders, response times, backlog, and service revenue
• Warranty Support: Assist with documentation and tracking of warranty claims with FW Murphy and other manufacturers
• Compliance and Records: Maintain technician training and certification records and customer contractor compliance requirements (e.g., ISNetworld, Avetta, Veriforce)
• Team Collaboration: Work with Sales and Accounting and identify ways to improve scheduling, documentation, and billing processes

REQUIRED SKILLS/QUALIFICATIONS

• Experience: 2+ years in service coordination, dispatch, or operations administration, preferably in natural gas compression, oil and gas, or industrial field service
• Software: Experience with field service management software (FieldAware preferred) and ERP systems (NetSuite preferred); proficient in Microsoft Office, especially Excel and Outlook
• Industry Knowledge: Familiarity with gas compression equipment, engine and compressor controls, and oilfield terminology; knowledge of FW Murphy products a plus
• Billing Knowledge: Understanding of the work order to invoice process, including customer purchase orders, AFEs, and field tickets
• Communication: Clear, professional communication with customers, technicians, and management
• Education: High school diploma or equivalent required; associate or bachelor’s degree preferred, or equivalent experience

PERSONAL ATTRIBUTES

• Highly organized with the ability to manage shifting priorities
• Detail oriented with strong commitment to accuracy
• Customer service focused
• Calm and decisive under pressure, especially during emergency calls
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Strong time management and follow-through
• Demonstrated professional judgment and discretion

PHYSICAL DEMANDS AND ABILITIES

• Prolonged periods of sitting and computer work
• Occasional lifting up to 25 lbs
• Valid driver's license

WORKING CONDITIONS

• Office environment
• Regular business hours, Monday through FridayOccasional overtime as needed during high-demand periods

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Spindletop Energy Products, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to be a complete list of all responsibilities, duties, and skills required of employees in this position.