Tech-Savvy Field Service Operations Lead

Confidential Careers; Spring (TX); On-site; USD 50,000 - 60,000; Full time

Job summary

Confidential Careers in Spring, TX is seeking a highly organized Service Operations Coordinator to optimize field service operations. You will own scheduling, manage work orders, and ensure precise records while leveraging a suite of digital tools.

You will use CRM systems and scheduling software daily, coordinate with customers and field technicians, and deliver proactive updates. The role demands strong tech skills, attention to detail, and professional communication.

Qualifications

• Experience in administrative operations or service coordination.
• Proven ability to manage schedules and work orders accurately.
• Strong tech adoption and independent learning.
• Excellent communication with customers and teams.

Responsibilities

• Coordinate daily technician schedules and service appointments.
• Create, monitor, and close service work orders with complete records.
• Use CRM, scheduling software, and spreadsheets to manage operations.
• Act as central point between customers, technicians, and Service Manager.
• Provide proactive customer updates and clear communications.
• Maintain accurate records of schedules and service documentation.
• Identify discrepancies and resolve scheduling conflicts.
• Track open items until fully resolved.

Skills

CRM proficiency

Scheduling tools

Spreadsheets

Communication skills

Independent learning

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Scheduling software

Spreadsheet tools

Digital records

Job description

Confidential Careers in Spring, TX is seeking a highly organized Service Operations Coordinator to optimize field service operations. You will own scheduling, manage work orders, and ensure precise records while leveraging a suite of digital tools.

You will use CRM systems and scheduling software daily, coordinate with customers and field technicians, and deliver proactive updates. The role demands strong tech skills, attention to detail, and professional communication.