Field Service Resource & Dispatch Lead

Siemens Gas and Power GmbH & Co. KG; Deer Park (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Siemens Energy is transforming how we deliver field service excellence. We are seeking a Technician Resource Manager to coordinate and dispatch field service technicians to outages while balancing skills, certifications, and customer priorities.

You will lead direct reports, support workforce planning, training compliance, and forecasting, and collaborate with operations, project management, and field teams to ensure safe, successful customer outcomes.

Qualifications

• 3-5 years supporting a field service organization.
• Eligibility to work in the United States without sponsorship.
• Experience leading direct reports and cross-functional teams.

Responsibilities

• Optimize technician utilization by coordinating and dispatching field service resources to outages, maintenance, inspections, and projects based on skills and availability.
• Partner with operations, project management, and field leadership to develop resource plans for safe, efficient work.
• Provide leadership, coaching, and performance management for direct reports.
• Oversee workforce administration including training, travel coordination, time and attendance, onboarding, and forecasting.
• Monitor demand, capacity, and qualifications to identify staffing gaps and mitigate risks.
• Promote safety culture by ensuring resources are trained and aligned with policies and standards.

Skills

Field service coordination

Leadership and coaching

Workforce planning

Resource forecasting

Safety culture awareness

Job description

Siemens Energy is transforming how we deliver field service excellence. We are seeking a Technician Resource Manager to coordinate and dispatch field service technicians to outages while balancing skills, certifications, and customer priorities.

You will lead direct reports, support workforce planning, training compliance, and forecasting, and collaborate with operations, project management, and field teams to ensure safe, successful customer outcomes.