Field Service Manager: Lead Tech Teams & Service

Modine Manufacturing Company; Abilene (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee Assistance Program

401k with company match

Life Insurance

HSA contributions

FSA

Disability leave

Tuition reimbursement

Parental leave

Job summary

Modine Manufacturing Company is seeking a Field Service Manager to lead our field service team, optimize scheduling, and ensure high-quality service delivery. You will coordinate with sales, logistics and technical support to prioritize requests, manage budgets, and drive continuous improvement in operations.

The role emphasizes safety, training, and the use of ServiceMax and CRM tools to streamline performance metrics and customer satisfaction.

Qualifications

• 5+ years in field service operations with 2+ years in a managerial role.
• Demonstrated leadership and ability to coach field staff.
• Proficiency with field service software (ServiceMax, FieldAware) and CRM.
• Strong organizational, multitasking and communication skills.
• Solid understanding of technical products and troubleshooting.

Responsibilities

• Lead field service team with scheduling, dispatching and performance reviews.
• Develop service procedures to ensure consistency and quality across operations.
• Monitor metrics (response times, first-time fix rates, CSAT) for improvements.
• Coordinate with sales, logistics and technical support on requests and resources.
• Oversee training, safety compliance, and development of field technicians.
• Manage budgets, equipment and inventory for field activities.
• Handle escalated issues and customer complaints with prompt resolutions.
• Implement scheduling/reporting tools to optimize communication with field teams.
• Analyze field data to identify trends, reduce costs and improve delivery.

Skills

Leadership

Field service management

Scheduling

Team management

Customer service

Budget management

Problem solving

Communication

CRM software

Safety compliance

Technical understanding

Education

Bachelor's degree

Tools

ServiceMax

FieldAware

CRM platforms

Job description

Modine Manufacturing Company is seeking a Field Service Manager to lead our field service team, optimize scheduling, and ensure high-quality service delivery. You will coordinate with sales, logistics and technical support to prioritize requests, manage budgets, and drive continuous improvement in operations.

The role emphasizes safety, training, and the use of ServiceMax and CRM tools to streamline performance metrics and customer satisfaction.