Service Coordinator & Dispatch Lead (Customer & Field Ops)

Siemens; Denver (CO); On-site; USD 38,000 - 66,000; Full time

Job summary

Siemens is seeking a Service Coordinator/Dispatcher in Denver, CO to coordinate onsite and remote service activities from demand to close-out. You will manage service requests, schedule resources, and act as the main contact for customers to ensure satisfaction.

The role emphasizes organization, communication in English, and proficiency with SAP and Microsoft Office. Requires US work authorization and a high school diploma; an associate degree is preferred.

Qualifications

• High school diploma or GED required.
• Demonstrate organizational and interpersonal skills.
• Ability to read and understand customer service contracts.
• Experience with Microsoft Office and SAP.
• Verbal and written communication in English.
• Legally authorized to work in the United States without sponsorship.

Responsibilities

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center.
• Act as primary point of contact for service customers to ensure expectations are met.
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
• Schedule resources to support standard service agreements.
• Make decisions regarding scheduling and movement of resources and material based on service calls, urgency, contracts, and availability.
• Order and track parts and subcontractors for maintenance plans and service calls using the service platform.
• Evaluate time-and-material (T&M) service orders for costs and scope; process invoices per standard billing practices.
• Proactively follow up with customers after service to ensure satisfaction with quality of work.

Skills

Organizational skills

Interpersonal skills

Contract reading

Microsoft Office

English communication

Legal work authorization

Education

High school diploma or GED

Associate degree

Tools

SAP

Microsoft Office

Job description

Siemens is seeking a Service Coordinator/Dispatcher in Denver, CO to coordinate onsite and remote service activities from demand to close-out. You will manage service requests, schedule resources, and act as the main contact for customers to ensure satisfaction.

The role emphasizes organization, communication in English, and proficiency with SAP and Microsoft Office. Requires US work authorization and a high school diploma; an associate degree is preferred.