Field Service Parts Specialist II

Rivian Automotive; Portland (OR); On-site; USD 29,000 - 33,000; Full time

Job summary

Rivian is seeking a Parts Advisor to enhance the internal customer experience at service locations. You will collaborate with Regional Parts Specialists, Technicians, Advisors, and management to streamline service needs.

The role emphasizes strong communication, problem-solving, and a customer-first mindset within a fast-paced environment and may require long hours and physical tasks.

Qualifications

• Excellent communication and organizational skills required.
• Customer-facing experience in a fast-paced environment preferred.
• Ability to multi-task and handle physical tasks as described.

Responsibilities

• Communicate with technicians and leads to promote clear channels.
• Identify and order the correct part for repairs.
• Receive and inventory parts and manage back orders.
• Fulfill and ship orders with minimal issues.
• Explain purchasing and warranty processes clearly.

Skills

Communication

Organizational skills

Time management

Customer service

Problem solving

Team collaboration

Education

High School Diploma or GED

Tools

SharePoint

Warranty Manual

Write It Right

Rivian systems

Job description

Rivian is seeking a Parts Advisor to enhance the internal customer experience at service locations. You will collaborate with Regional Parts Specialists, Technicians, Advisors, and management to streamline service needs.

The role emphasizes strong communication, problem-solving, and a customer-first mindset within a fast-paced environment and may require long hours and physical tasks.