Parts & Service Operations Specialist

Rivian; Cleveland (OH); On-site; USD 28,000 - 43,000; Full time

Job summary

Rivian is seeking a Parts Advisor to support service locations with exceptional internal customer experience. You will handle warranty returns, shipping packaging, and parts coordination while partnering with Regional Parts Specialists and Technicians.

The role requires strong communication, organization, and a proactive approach to problem-solving in a dynamic environment. Weekend/holiday shifts may be required, with a comprehensive benefits package and a focus on continuous improvement.

Qualifications

• High school graduate or equivalent; strong communication and organizational skills.
• Patience, empathy, attention to detail, and problem- solving mindset.
• Ability to multi-task in a fast-paced environment and collaborate across teams.

Responsibilities

• Demonstrate and execute the warranty return process.
• Explain and execute packaging and shipping of parts.
• Coordinate with technicians and service leadership for customer needs.
• Identify and order correct parts for repairs.
• Keep accurate parts receiving and BINing processes.

Skills

Customer service

Communication

Time management

Problem solving

Education

High School Diploma

GED

Tools

SharePoint

Warranty Manual

Rivian proprietary systems

Job description

Rivian is seeking a Parts Advisor to support service locations with exceptional internal customer experience. You will handle warranty returns, shipping packaging, and parts coordination while partnering with Regional Parts Specialists and Technicians.

The role requires strong communication, organization, and a proactive approach to problem-solving in a dynamic environment. Weekend/holiday shifts may be required, with a comprehensive benefits package and a focus on continuous improvement.