Field Service Parts Pro — Customer-Centric Support

Rivian; San Jose (CA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Medical insurance

401(k) Plan

Job summary

Rivian is seeking a Parts Advisor to enhance the internal customer experience at our service locations. The role requires focus, initiative, and cross-team collaboration to support service teams and customers.

You will work with Regional Parts Specialists, Technicians, Advisors, and local management, championing continuous improvement and a customer-first approach in dynamic environments. Priorities include accurate parts processing, accurate shipping, and efficient channel planning.

Qualifications

• Strong communication, organizational and time management skills.
• Patience, empathy, attention to detail, and problem-solving mindset.
• Ability to thrive in a fast-paced environment and multi-task.

Responsibilities

• Demonstrate and execute the warranty return process.
• Understand and explain shipping processes and proper part packaging.
• Coordinate with technicians and leaders to ensure clear communication.
• Identify and order correct parts for repairs.
• Logistics and inventory tasks including receiving, binning, and backorder management.
• Explain Rivian processes and provide exceptional customer experience.

Skills

Communication

Organization

Time management

Customer service

Problem-solving

Adaptability

Education

HS Diploma or GED

High School Diploma/Equivalent

Job description

Rivian is seeking a Parts Advisor to enhance the internal customer experience at our service locations. The role requires focus, initiative, and cross-team collaboration to support service teams and customers.

You will work with Regional Parts Specialists, Technicians, Advisors, and local management, championing continuous improvement and a customer-first approach in dynamic environments. Priorities include accurate parts processing, accurate shipping, and efficient channel planning.