Field Service Parts Pro II

Rivian; Portland (OR); On-site; USD 29,000 - 33,000; Full time

Job summary

Rivian is seeking a Parts Advisor in Oregon to enhance the internal customer experience at service locations. The role requires strong focus, proactive problem-solving, and top-notch communication with regional specialists, technicians, advisors, and management.

The ideal candidate has experience in parts management, process standardization, continuous improvement, and handling escalations, with a customer-first mindset and adaptability to ambiguous environments.

Qualifications

• Strong communication, organizational and time management skills.
• Exhibits patience, empathy, attention to detail, and a passion for problem-solving.
• Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task in a fast-paced environment.

Responsibilities

• Comfortably communicates with technicians and leads to promote clear communication channels.
• Calls and/or participates in huddles to collaborate on best and efficient ways to take care of our customers.
• Identify and order the correct part needed for any repair.
• Source or look up and understand parts assemblies / subassemblies.
• Physically and systematically receive parts and/or allocate back orders.
• Physically and systematically BIN parts.
• Understand, execute, and explain the Rivian BIN scheme.
• Identify damages, shortages, overages, incorrect parts, and no stock.
• Fulfill and ship orders with minimal or no issues.
• Understand, execute, and explain the process of purchasing business needs.
• Understand, execute, and explain the warranty return process step by step.
• Utilize and navigate the following programs and documentation -SharePoint, Warranty Manual, Write It Right and Rivian's proprietary systems
• Understand, execute, and explain the shipping process and how to package parts before final shipment
• Demonstrate and execute daily counts and understand the intended use of the tool
• Understand, execute and able to explain pre pulling parts for upcoming appointments.
• Understands all pay types (Goodwill, Customer Pay, Internal, etc.) and use cases
• The ability and willingness to learn and gain an understandingof Rivian's maintenance scheduling
• Explain services and provide an exceptional customer experience
• Utilize a forklift in required areas for transporting and organization of parts
• The ability and willingness to learnabout Rivian's safety requirements
• List and explain the 5S stages and methodology
• Provide exceptional service to all customers using Rivian Guiding Principles

Skills

Clear communication

Organizational skills

Problem solving

Customer service

Team collaboration

Education

High School Diploma or GED

Job description

Rivian is seeking a Parts Advisor in Oregon to enhance the internal customer experience at service locations. The role requires strong focus, proactive problem-solving, and top-notch communication with regional specialists, technicians, advisors, and management.

The ideal candidate has experience in parts management, process standardization, continuous improvement, and handling escalations, with a customer-first mindset and adaptability to ambiguous environments.