Field Service Operations Leader

Honeywell International, Inc.; Richmond (VA); On-site; USD 119,000 - 148,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401(k) match

Paid Time Off and holidays

Parental Leave

Educational Assistance

Job summary

Honeywell is seeking a Field Service Manager in the United States to lead a team of field service professionals delivering safe, efficient service, and driving customer satisfaction and business growth. You will partner with sales, operations, and engineering to ensure high-quality service execution and compliance with company policies.

The role emphasizes leadership, strategic planning, and disciplined execution across cross-functional teams to achieve revenue targets and operational excellence.

Qualifications

• Proven field service or technical operations leadership, including team development.
• Ability to manage competing customers, projects, priorities, and operational demands.
• Strong customer engagement, communication, coaching, leadership, analytical, problem-solving, and data-based decision-making skills.

Responsibilities

• Lead safe, efficient field service delivery for a ~$25M P&L, directing ~10 Field Engineers and Supervisors and an extended team of ~35 Field Engineers.
• Optimize workforce planning, standard work, metrics, digital tools, documentation, and corrective action to meet customer commitments and improve results.
• Lead, coach, and develop field service professionals through clear expectations, feedback, accountability, and technical guidance.
• Build capability through recruiting, retention, competency and succession planning while fostering an inclusive, collaborative, safety-focused culture.
• Strengthen customer and stakeholder relationships, understand needs, resolve escalations, and deliver service-contract commitments.
• Improve satisfaction, retention, growth, and financial performance through forecasting, revenue attainment, cost control, and margin action.
• Use KPIs and operational data to improve technician productivity, utilization, competency, and execution.
• Partner cross-functionally to strengthen processes, tools, workflows, data quality, standard work, and best-practice sharing.
• Champion safety and ensure compliance with policies, quality standards, procedures, regulations, and audit requirements.

Skills

Field service leadership

Customer engagement

Analytical thinking

Data-driven decision making

Coaching & development

Education

Bachelor's degree in Engineering or related field

Advanced technical/business/operations degree preferred

Tools

Service systems

Automation

Contracts management

Customer support

P&L management

Job description

Honeywell is seeking a Field Service Manager in the United States to lead a team of field service professionals delivering safe, efficient service, and driving customer satisfaction and business growth. You will partner with sales, operations, and engineering to ensure high-quality service execution and compliance with company policies.

The role emphasizes leadership, strategic planning, and disciplined execution across cross-functional teams to achieve revenue targets and operational excellence.