Field Service Ops Leader—Drive Safety, Growth & People

Honeywell Technologies; Illinois; On-site; USD 119,000 - 148,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

Parental Leave

Job summary

Honeywell Technologies seeks a Field Service Manager to lead a team of field service professionals delivering safe, high-quality service to customers. This role drives operational performance, customer satisfaction, business growth, and employee development through leadership and disciplined execution.

The position partners with sales, operations, engineering, supply chain, finance, and customer support to achieve objectives and ensure compliance with policies and standards.

Qualifications

• Proven field service or technical operations leadership with team development.
• Ability to juggle competing customers, projects, and priorities.
• Strong communication, coaching, and data-driven decision-making.

Responsibilities

• Lead safe, efficient field service delivery and optimize workforce planning.
• Coach and develop field service professionals and build capability.
• Strengthen customer relationships and deliver service-contract commitments.
• Improve satisfaction, retention, and financial performance through forecasting and cost control.
• Use KPIs and cross-functional collaboration to improve productivity and processes.
• Champion safety, quality, and regulatory compliance; lead root-cause analysis.

Skills

Field service leadership

Customer engagement

Analytical decision-making

Data-driven decisions

Team leadership

Education

Bachelor's degree in Engineering

Advanced technical/business degree preferred

Job description

Honeywell Technologies seeks a Field Service Manager to lead a team of field service professionals delivering safe, high-quality service to customers. This role drives operational performance, customer satisfaction, business growth, and employee development through leadership and disciplined execution.

The position partners with sales, operations, engineering, supply chain, finance, and customer support to achieve objectives and ensure compliance with policies and standards.