Field Service Leader: Drive Safety, Growth & Excellence

Honeywell Technologies; California; On-site; USD 119,000 - 148,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

401(k) match

Paid time off & holidays

Job summary

Honeywell Technologies is seeking a Field Service Manager to lead a team of field service professionals delivering safe, efficient service to customers. You will drive operational performance, customer satisfaction, and business growth through strategic planning and disciplined execution.

The role partners with sales, operations, engineering and other teams to achieve objectives, while emphasizing safety, quality and compliance across the organization.

Qualifications

• Proven field service or technical operations leadership with team development.
• Ability to manage competing customers, projects, priorities, and demands.
• Strong customer engagement, communication, coaching, leadership, analytics, and data-based decision-making.

Responsibilities

• Lead safe, efficient field service delivery for a ~$25M P&L, directing ~10 Field Engineers and Supervisors and an extended team of ~35 Field Engineers.
• Optimize workforce planning, standard work, metrics, digital tools, documentation, and corrective action to meet commitments and improve results.
• Build capability through recruiting, retention, competency and succession planning while fostering an inclusive, collaborative, safety-focused culture.
• Strengthen customer and stakeholder relationships, understand needs, resolve escalations, and deliver service-contract commitments.
• Improve satisfaction, retention, growth, and financial performance through forecasting, revenue attainment, cost control, and margin action.
• Use KPIs and operational data to improve technician productivity, utilization, competency, and execution.
• Partner cross-functionally to strengthen processes, tools, workflows, data quality, standard work, and best-practice sharing.
• Champion safety and ensure compliance with policies, quality standards, procedures, regulations, and audit requirements.

Skills

Field service leadership

Operations leadership

Customer engagement

Data-driven decisions

Education

Bachelor's degree in Engineering or related field

Advanced technical/business/operations degree preferred

Job description

Honeywell Technologies is seeking a Field Service Manager to lead a team of field service professionals delivering safe, efficient service to customers. You will drive operational performance, customer satisfaction, and business growth through strategic planning and disciplined execution.

The role partners with sales, operations, engineering and other teams to achieve objectives, while emphasizing safety, quality and compliance across the organization.