Field Service Manager: Lead Field Ops & Growth

Honeywell International, Inc.; San Juan (PR); Presencial; USD 119 000 - 148 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Resumo da oferta

Honeywell International, Inc. seeks a Field Service Manager to lead a team of field service professionals delivering safe, efficient service to customers and driving performance, growth, and development. This role partners with sales, operations, engineering, and support to achieve objectives.

You will oversee service delivery, customer relationships, and compliance, using KPIs and data to improve productivity and margin while fostering a safety-focused culture across geographies.

Qualificações

• Proven field service or technical operations leadership, including team development and operational improvement.
• Ability to manage competing customers, projects, priorities, and operational demands.
• Strong customer engagement, communication, coaching, leadership, analytical, problem-solving, and data-based decision-making skills.

Responsabilidades

• Lead safe, efficient field service delivery for a ~$25M P&L, directing ~10 Field Engineers and Supervisors and an extended team of ~35 Field Engineers.
• Optimize workforce planning, standard work, metrics, digital tools, documentation, and corrective action to meet customer commitments and improve results.
• Lead, coach, and develop field service professionals through clear expectations, feedback, accountability, and technical guidance.

Conhecimentos

Field service leadership

Customer engagement

Data-driven decision making

Strategic planning

Formação académica

Bachelor's degree in Engineering

Advanced technical/business/operations degree (preferred)

Ferramentas

Service systems

Automation

Contracts

Descrição da oferta de emprego

Honeywell International, Inc. seeks a Field Service Manager to lead a team of field service professionals delivering safe, efficient service to customers and driving performance, growth, and development. This role partners with sales, operations, engineering, and support to achieve objectives.

You will oversee service delivery, customer relationships, and compliance, using KPIs and data to improve productivity and margin while fostering a safety-focused culture across geographies.