Field Service Operations Leader

A1 Garage Door Service; Milwaukee (WI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid Time Off

Weekly Pay

Internal Promotion opportunities

Company swag

Job summary

A1 Garage Door Service is seeking a Service Manager to provide leadership and operational control across field teams. You will oversee service and maintenance technicians, manage inventory, track budgets, and ensure safe, efficient warehouse and fleet operations.

Ideal candidates bring at least 3 years of managing teams, strong customer service, and proficiency in Office tools and Service Titan CRM. This role emphasizes coaching, onboarding, and career progression within a growing company.

Qualifications

• Minimum of 3 years managerial experience supporting and training a team.
• Excellent interpersonal and customer service skills.
• Proficient with Microsoft Office Suite and CRM (Service Titan).
• Ability to lift up to 50 pounds at times.
• Strong organizational skills and attention to detail.
• Excellent time management with a proven ability to meet deadlines.

Responsibilities

• Provide direct oversight and guidance to up to 20 field employees to include: service technicians and maintenance technicians.
• Responsible for batch/deposits, tracking Divvy expenses, and purchasing.
• Track budgets and profit and loss statements.
• Actively monitor and manage fleet.
• Order and organize non-inventory items.
• Audit and review inventory counts for accuracy and disposition discrepancies.
• Organize space in the warehouse and maintain a clean, safe work area.
• Provides performance management guidance to line management through weekly 1:1 and coaching.
• Responsible for hiring events, recruiting, interviewing, onboarding and offboarding employees.
• Develop Apprentices into Graduating Technicians, Sr. Techs, and Field Supervisors.

Skills

Leadership

People management

Coaching

Communication

Time management

Analytical thinking

CRM proficiency

Microsoft Office

Tools

Service Titan CRM

Job description

A1 Garage Door Service is seeking a Service Manager to provide leadership and operational control across field teams. You will oversee service and maintenance technicians, manage inventory, track budgets, and ensure safe, efficient warehouse and fleet operations.

Ideal candidates bring at least 3 years of managing teams, strong customer service, and proficiency in Office tools and Service Titan CRM. This role emphasizes coaching, onboarding, and career progression within a growing company.