Field-Service Manager: Lead & Develop Tech Team

action distribution; Meridian (ID); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off & Holidays

Company-Paid Life Insurance

Disability Insurance

Professional Development & Leadership

Career Advancement Opportunities

Job summary

Action Garage Door in Meridian/Boise seeks a hands-on Service Manager to lead and develop our residential service team in the Treasure Valley.

You will coach in the field, drive service revenue, monitor KPIs, and build a culture of exceptional customer experience while maximizing opportunities.

This role requires 3+ years of leadership in home-service, strong communication, and ServiceTitan experience.

Qualifications

• 3+ years of leadership experience in a service organization.
• Proven ability to coach and develop frontline employees.
• Strong understanding of customer service and consultative selling.
• Comfortable managing through KPIs, scorecards, and performance data.
• Willingness to spend significant time in the field coaching technicians.
• Strong communication and accountability skills.
• Ability to build trust while maintaining high performance expectations.
• Experience in garage doors, HVAC, plumbing, electrical, or another home-service trade strongly preferred.
• ServiceTitan experience strongly preferred.

Responsibilities

• Lead, coach, and develop our residential service technicians.
• Drive service revenue, sales performance, and profitability.
• Improve opportunity conversion, average ticket, and technician productivity.
• Conduct regular ride-alongs and in-field coaching.
• Review calls, estimates, invoices, and technician performance.
• Coach technicians on presenting options and creating an exceptional customer experience.
• Establish clear individual goals and hold the team accountable.
• Lead daily huddles, weekly meetings, and individual performance conversations.
• Identify training needs and build development plans for technicians.
• Partner with Dispatch and the Call Center to maximize capacity and opportunity.
• Ensure technicians consistently follow Action Garage Door and ServiceTitan processes.
• Recruit, onboard, train, and retain high-performing technicians.
• Resolve escalated customer concerns quickly and professionally.
• Recognize top performers while quickly addressing performance gaps.

Skills

Leadership

Coaching & Development

Customer Service

KPIs & Data

Field Coaching

Communication

Accountability

Home-service Experience

ServiceTitan Experience

Tools

ServiceTitan

Job description

Action Garage Door in Meridian/Boise seeks a hands-on Service Manager to lead and develop our residential service team in the Treasure Valley.

You will coach in the field, drive service revenue, monitor KPIs, and build a culture of exceptional customer experience while maximizing opportunities.

This role requires 3+ years of leadership in home-service, strong communication, and ServiceTitan experience.