Service Manager: Lead Field Tech Teams & Operations

A1 Garage; Milwaukee (WI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, 401K

Paid Time Off

Weekly Pay

Internal Promotion opportunities

Company swag

Job summary

A1 Garage Door is seeking a Service Manager to guide daily operations for a growing network of technicians and maintenance teams. You will oversee up to 20 field staff, manage inventory and purchasing, and help drive fleet efficiency while upholding safety and quality standards.

You will lead performance conversations, coach for growth, and recruit/onboard staff to develop Apprentices into Technicians and Senior Supervisors.

Qualifications

• Minimum 3 years managerial experience supporting and training a team.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to interpret and apply laws, guidelines, regulations, ordinances, and policies.
• Excellent time management with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient in using CRM systems (ServiceTitan).
• Must be able to lift up to 50 pounds.

Responsibilities

• Provide direct oversight and guidance to up to 20 field employees, including service technicians and maintenance technicians.
• Responsible for batch/deposits, tracking expenses, and purchasing.
• Track budgets and profit and loss statements.
• Actively monitor and manage fleet operations.
• Order and organize non-inventory items and maintain warehouse space.
• Audit inventory counts and disposition discrepancies.
• Maintain a clean, safe, and organized warehouse and work area.
• Provide performance coaching and conduct 1:1s; manage PIPs and career development.
• Recruit, interview, and onboard employees; oversee onboarding/offboarding.
• Develop Apprentices into Technicians and advance to higher roles.

Skills

People management

Coaching

Leadership

Budgeting

Inventory management

CRM experience

MS Office

Tools

ServiceTitan

Job description

A1 Garage Door is seeking a Service Manager to guide daily operations for a growing network of technicians and maintenance teams. You will oversee up to 20 field staff, manage inventory and purchasing, and help drive fleet efficiency while upholding safety and quality standards.

You will lead performance conversations, coach for growth, and recruit/onboard staff to develop Apprentices into Technicians and Senior Supervisors.