Field-Driven Service Manager & Team Leader

Guild-Garage-Group; Meridian (ID); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off & Paid Holidays

Company-Paid Life Insurance

Short-Term & Long-Term Disability

Professional Development & Leadership

Career Advancement Opportunities

Job summary

Action Garage Door is seeking a hands-on Service Manager to lead our residential service team in the Treasure Valley. You will spend significant time in the field coaching technicians, tracking performance data, and driving service revenue and profitability.

The role requires coaching, accountability, and the ability to build trust while maintaining high performance standards. Opportunity to advance within Action Garage Door and Guild Garage Group.

Qualifications

• 3+ years of leadership experience in a service organization.
• Proven ability to coach and develop frontline employees
• Strong understanding of customer service and consultative selling
• Comfortable managing through KPIs, scorecards, and performance data
• Willingness to spend significant time in the field coaching technicians
• Strong communication and accountability skills
• Ability to build trust while maintaining high performance expectations
• Experience in garage doors, HVAC, plumbing, electrical, or another home-service trade strongly preferred
• ServiceTitan experience strongly preferred

Responsibilities

• Lead, coach, and develop our residential service technicians
• Drive service revenue, sales performance, and profitability
• Improve opportunity conversion, average ticket, and technician productivity
• Conduct regular ride-alongs and in-field coaching
• Review calls, estimates, invoices, and technician performance
• Coach technicians on presenting options and creating an exceptional customer experience
• Establish clear individual goals and hold the team accountable
• Lead daily huddles, weekly meetings, and individual performance conversations
• Identify training needs and build development plans for technicians
• Partner with Dispatch and the Call Center to maximize capacity and opportunity
• Ensure technicians consistently follow Action Garage Door and ServiceTitan processes
• Recruit, onboard, train, and retain high-performing technicians
• Resolve escalated customer concerns quickly and professionally
• Recognize top performers while quickly addressing performance gaps

Skills

Leadership

Coaching

Customer Service

KPIs

Field Coaching

Communication

Accountability

Home Service Trades

ServiceTitan

Tools

ServiceTitan

Job description

Action Garage Door is seeking a hands-on Service Manager to lead our residential service team in the Treasure Valley. You will spend significant time in the field coaching technicians, tracking performance data, and driving service revenue and profitability.

The role requires coaching, accountability, and the ability to build trust while maintaining high performance standards. Opportunity to advance within Action Garage Door and Guild Garage Group.