Field Service Operations Leader

Fortifi Food Processing Solutions; Kansas City (MO); On-site; USD 70,000 - 110,000; Full time

Job summary

Fortifi Food Processing Solutions is seeking an experienced Field Service Supervisor to lead our service team across customer sites. You will manage schedules, mentor technicians, and ensure safety and quality standards are met while delivering excellent customer service.

Your background includes 5+ years in field service with supervisory experience, strong communication, and proficiency with service management tools. Travel is regular.

Qualifications

• Great understanding of Microsoft Office and able to interpret manuals and schematics.
• Experience with field service management software and mobile apps.
• Strong verbal and written communication skills.
• Knowledge of safety standards and OSHA guidelines.
• Professional or college degree in electromechanics or automation.

Responsibilities

• Conduct regular team meetings to discuss performance, updates, and issues.
• Perform periodic performance reviews, provide feedback and set goals.
• Maintain accurate records of team activities, performance and incidents.
• Identify opportunities for process improvements and implement changes.
• Supervise, mentor, and motivate field service technicians, ensuring safety and quality.
• Approve timesheets and expense reports for the team.
• Review expenditure requests and follow the approval process.
• Develop and maintain work schedules for field service technicians.
• Monitor and adjust schedules based on priorities, availability and workload.
• Work with dispatch to ensure efficient job assignments and routing.
• Address and resolve scheduling conflicts or last-minute changes.
• Oversee resolution of customer issues, promptly and satisfactorily.
• Maintain records of service activities and bi-weekly calls with customers.
• Provide tools, equipment, and resources for duties.
• Schedule exit meetings with customers and document action items.
• Keep detailed action lists for each customer and priorities based on urgency.
• Provide timely follow-up and resolution of customer issues.
• Regularly update customers on status and actions taken.
• Collect and analyze customer feedback on service quality.
• Participate in weekly resource coordination and service report process.
• Communicate critical information to the manager during shifts.
• Identify training needs and work with Training Coordinator on plans.
• Assess training needs based on performance and feedback.
• Communicate quality benchmarks for the team.
• Visit jobs/sites to validate safety and service quality.
• Participate in the DMS representing Field service and maintain CRM.
• Gather feedback on safety hazards and equipment to implement corrective measures.

Skills

Microsoft Office

Technical manuals

Field service software

Communication skills

Responsibility

Customer service

Resourcefulness

Stress resistance

OSHA awareness

Frontmatec ambassador

Education

Degree in electromechanics or automation

Job description

Fortifi Food Processing Solutions is seeking an experienced Field Service Supervisor to lead our service team across customer sites. You will manage schedules, mentor technicians, and ensure safety and quality standards are met while delivering excellent customer service.

Your background includes 5+ years in field service with supervisory experience, strong communication, and proficiency with service management tools. Travel is regular.