Field Service Manager: Lead Tech Team & Customer Care

Foley Power Solutions; Kansas City (MO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) with matching

Full insurance benefits

Holiday, PTO, and Parental Leave

Job summary

Foley Power Solutions in the United States seeks a Field Service Manager to lead our field service team, schedule work, and ensure high-quality customer interactions. You will direct technicians in the field while prioritizing safety and efficiency, with travel for training and cross-location support.

The role emphasizes strong communication with customers, supervision of service delivery, and maintaining a productive work environment.

Qualifications

• Previous employee management in a service department.
• Excellent communication and customer service experience.
• Experience or knowledge of heavy equipment.
• Experience working in a service department.

Responsibilities

• Ensure work is performed safely
• Develop schedule to meet customer needs
• Communicate with customers and technicians on repairs, status, price and follow-up
• Ensure technicians have necessary training and tools needed
• Review work orders and their status
• Travel is required for training and/or to assist at other locations

Skills

Employee management

Customer service

Heavy equipment knowledge

Service department experience

Job description

Foley Power Solutions in the United States seeks a Field Service Manager to lead our field service team, schedule work, and ensure high-quality customer interactions. You will direct technicians in the field while prioritizing safety and efficiency, with travel for training and cross-location support.

The role emphasizes strong communication with customers, supervision of service delivery, and maintaining a productive work environment.