Field Service Operations Leader

Messer Cutting Systems Inc; Menomonee Falls (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Messer Cutting Systems Inc. is seeking a Field Service Supervisor to lead North America field operations, overseeing installation and maintenance projects.

You will manage Field Service Engineers, Installation Engineers, Coordinators and Dispatch personnel to ensure safe, efficient delivery of services and profitability. You will drive performance, mentor teams, coordinate subcontractors, and ensure alignment with Field Service Manager objectives while maintaining high customer satisfaction and

Qualifications

• High School diploma or GED required; associates/bachelor's preferred.
• 2+ years in a managerial position.
• 5+ years of experience in machinery or heavy equipment industries.

Responsibilities

• Lead and develop installation and maintenance field personnel.
• Schedule labor, manage field resources, and coordinate subcontractors.
• Monitor KPIs and ensure safety, quality, and compliance.
• Review service reports and improve scheduling efficiency.

Skills

Leadership

Team management

Communication skills

Problem-solving

Travel flexibility

Education

High School diploma/GED

Associates degree

Bachelor's degree preferred

Tools

Microsoft Word

PowerPoint

Excel

Job description

Messer Cutting Systems Inc. is seeking a Field Service Supervisor to lead North America field operations, overseeing installation and maintenance projects.

You will manage Field Service Engineers, Installation Engineers, Coordinators and Dispatch personnel to ensure safe, efficient delivery of services and profitability. You will drive performance, mentor teams, coordinate subcontractors, and ensure alignment with Field Service Manager objectives while maintaining high customer satisfaction and