Field Service Manager: Lead Teams to Elevate Service

Mettler-Toledo, Inc.; Oakland (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Tuition reimbursement

Parental and caregiver leave

Employee wellness programs

Job summary

METTLER TOLEDO is seeking a Field Service Leader to supervise and coach field service technicians, ensuring quality and timely service delivery. The role involves planning, performance evaluation, and development of training plans to meet customer demands and backlog targets.

The candidate should have an associate degree with 4–7 years of related experience and a strong focus on organization, communication, and customer relations. Competitive benefits and relocation support may be offered.

Qualifications

• Associates degree in business, operations management, or a technical discipline preferred.
• Prior supervisory responsibility in technical discipline preferred.
• 4–7 years related experience and/or training, or equivalent combination of education and experience.
• Ability to stay organized and connected through multiple forms of communication.

Responsibilities

• Review and approve technicians' work hours, overtime, vacation, and personal time.
• Collaborate with the scheduling team to ensure efficient use of technician resources to meet customers' expectations and complete all work safely and timely.
• Evaluate field technicians' ability to safely deliver a quality service product.
• Develop personal and technical training plans for each technician.
• Coach and mentor service technicians to improve customer service and communication skills.
• Respond to customer feedback regarding the quality or timeliness of service delivery.
• Drive behaviors and processes to improve field service organization performance as reflected in KPIs such as productivity and First Visit Fix Rate.

Skills

Supervisory experience

Technical leadership

Customer service orientation

Communication skills

Coaching/mentoring

Education

Associate degree in business/operations/technical

Job description

METTLER TOLEDO is seeking a Field Service Leader to supervise and coach field service technicians, ensuring quality and timely service delivery. The role involves planning, performance evaluation, and development of training plans to meet customer demands and backlog targets.

The candidate should have an associate degree with 4–7 years of related experience and a strong focus on organization, communication, and customer relations. Competitive benefits and relocation support may be offered.