Field Service Operations Leader

RDO Equipment Co; Irving (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Bonus potential 24%

Job summary

RDO Equipment Co. in Irving, TX is seeking a Field Service Manager to lead field operations, ensuring the right technicians are in the right place at the right time and delivering a world-class service experience.

You’ll motivate your team, maintain strong customer relationships and streamline workflows to keep operations efficient. You’ll drive accountability, safety, and continuous improvement while partnering with internal teams to meet customer needs.

Qualifications

• Leadership abilities and willingness to guide a field team.
• Strong customer service mindset and relationship-building skills.
• Comfort with computer systems and field technologies.
• Clear written and oral communication skills.
• Ability to adapt to shifting priorities in a fast-paced environment.
• Valid work authorization to work in the U.S.

Responsibilities

• Managing Work Orders: open/close orders, track progress, ensure smooth operation in internal systems.
• Dispatching and Workflow Management: assign technicians, manage schedules and locations.
• Deliver Top-Notch service to customers: communicate clearly and respectfully during repairs.
• Communication: keep team and customers informed and aligned.
• Team Management and Development: motivate and support growth of technicians.
• Customer Service and Relationship Building: ensure customer satisfaction and world-class experience.
• For a complete list of duties and responsibilities, view the full job description here.

Skills

Leadership

Customer service

Tech-savvy

Communication

Adaptability

Work authorization

Job description

RDO Equipment Co. in Irving, TX is seeking a Field Service Manager to lead field operations, ensuring the right technicians are in the right place at the right time and delivering a world-class service experience.

You’ll motivate your team, maintain strong customer relationships and streamline workflows to keep operations efficient. You’ll drive accountability, safety, and continuous improvement while partnering with internal teams to meet customer needs.