Service Operations Lead

R.D. Offutt Company; Buda (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Bonus potential 24%

Comprehensive benefits

Brand new facility

Job summary

RDO Equipment Co. in Buda, TX is seeking an Internal Service Manager to lead field operations, manage work orders from start to finish, and optimize scheduling to place the right technicians at the right time.

You will be the primary communicator, align internal teams and customers, build a motivated, high-performing crew, and drive a world-class service experience every day. Leadership and people skills are essential.

Qualifications

• Leadership and people-management abilities.
• Customer service mindset with focus on internal/external stakeholders.
• Proficiency with computers and scheduling systems.
• Strong written and verbal communication.
• Ability to thrive in a fast-paced environment.
• Legal eligibility to work in the U.S. without sponsorship.

Responsibilities

• Managing Work Orders: Open/close orders and track progress to ensure smooth operations.
• Scheduling and Workflow Management: Assign techs to jobs and coordinate timelines.
• Deliver top-notch service to customers: Communicate clearly and promptly during repairs.
• Communication: Keep teams and customers aligned and informed.
• Team Management and Development: Motivate and support technicians for growth.
• Customer Service and Relationship Building: Build strong relationships and ensure satisfaction.

Skills

Leadership

Customer service

Tech-savvy

Communication

Pace

Work authorization

Job description

RDO Equipment Co. in Buda, TX is seeking an Internal Service Manager to lead field operations, manage work orders from start to finish, and optimize scheduling to place the right technicians at the right time.

You will be the primary communicator, align internal teams and customers, build a motivated, high-performing crew, and drive a world-class service experience every day. Leadership and people skills are essential.