Service Operations Manager

R.D. Offutt Company; Eugene (OR); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Job summary

RDO Equipment Co. is seeking a Service Manager in Eugene to lead a team of service technicians, manage schedules, and partner with customers to deliver timely, high-quality service solutions.

This role balances people leadership with operational excellence and customer relationships. You’ll be part of an organization built on strong values, teamwork, and long-term success, with opportunities to grow within a Vermeer-focused network.

Qualifications

• Leadership experience in a service or technical environment.
• Strong communication skills, written and verbal.
• Customer service orientation and relationship-building ability.
• Comfort with computers and learning new systems.

Responsibilities

• Manage work orders: open/close, track progress, ensure smooth operations.
• Schedule and assign technicians to jobs, manage workflows and timing.
• Communicate with team and customers to ensure alignment and satisfaction.
• Lead and develop a team of service technicians.
• Provide exceptional customer service and build long-term relationships.
• Demonstrate leadership and be ready to grow into a higher role.
• Ensure clear written and spoken communication.
• Adapt to a fast-paced environment with shifting priorities.
• Possess valid work authorization to work in the U.S. without sponsorship.

Skills

Team leadership

Customer service

Communication

Tech-savvy

Schedule management

People development

Job description

RDO Equipment Co. is seeking a Service Manager in Eugene to lead a team of service technicians, manage schedules, and partner with customers to deliver timely, high-quality service solutions.

This role balances people leadership with operational excellence and customer relationships. You’ll be part of an organization built on strong values, teamwork, and long-term success, with opportunities to grow within a Vermeer-focused network.