Field Service Manager: Lead Tech Team & Dispatch

R.D. Offutt Company; Tucson (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus potential

Benefits package

Job summary

RDO Equipment Co. is seeking a Field Service Manager in Tucson, AZ to lead field operations, ensuring technicians are deployed efficiently and customer needs are met with excellence.

You will manage work orders, dispatch workflows, and deliver top-notch service while guiding a team, maintaining customer relationships, and driving process improvements. A comprehensive benefits package accompanies the role.

Qualifications

• Leadership abilities to lead a field team.
• Strong customer service orientation and relationship building.
• Technological proficiency and quick learning of new systems.
• Clear written and verbal communication.

Responsibilities

• Manage work orders: open/close, track progress in internal systems.
• Dispatching and workflow management: assign technicians and optimize schedules.
• Deliver top-notch service to customers during the repair process.
• Communicate clearly with team and customers to keep operations aligned.
• Lead and develop a team of technicians, addressing issues and growth.
• Build strong customer relationships and ensure a world-class customer experience.

Skills

Leadership

Customer Service

Tech-Savvy

Communication

Pace

Work Authorization

Job description

RDO Equipment Co. is seeking a Field Service Manager in Tucson, AZ to lead field operations, ensuring technicians are deployed efficiently and customer needs are met with excellence.

You will manage work orders, dispatch workflows, and deliver top-notch service while guiding a team, maintaining customer relationships, and driving process improvements. A comprehensive benefits package accompanies the role.