Field Service Manager

RDO Equipment Co.; Irving (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Bonus potential 24%

Job summary

RDO Equipment Co. in Irving, TX is seeking a Field Service Manager to lead field operations, ensuring the right technicians are in the right place at the right time and delivering a world-class service experience.

You’ll motivate your team, maintain strong customer relationships and streamline workflows to keep operations efficient. You’ll drive accountability, safety, and continuous improvement while partnering with internal teams to meet customer needs.

Qualifications

• Leadership abilities and willingness to guide a field team.
• Strong customer service mindset and relationship-building skills.
• Comfort with computer systems and field technologies.
• Clear written and oral communication skills.
• Ability to adapt to shifting priorities in a fast-paced environment.
• Valid work authorization to work in the U.S.

Responsibilities

• Managing Work Orders: open/close orders, track progress, ensure smooth operation in internal systems.
• Dispatching and Workflow Management: assign technicians, manage schedules and locations.
• Deliver Top-Notch service to customers: communicate clearly and respectfully during repairs.
• Communication: keep team and customers informed and aligned.
• Team Management and Development: motivate and support growth of technicians.
• Customer Service and Relationship Building: ensure customer satisfaction and world-class experience.
• For a complete list of duties and responsibilities, view the full job description here.

Skills

Leadership

Customer service

Tech-savvy

Communication

Adaptability

Work authorization

Job description

As a Field Service Manager, you’ll be the go‑to leader for field operations, ensuring the right technicians are in the right place at the right time. You’ll motivate your team, maintain strong customer relationships and keep workflows efficient. If you’re passionate about leadership and service excellence, this role is built for you.

What's In It For You

• $70,000-$90,000 / year
• 24% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry‑leading team providing a world‑class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members. Texas has a booming construction industry. The need for RDO's services and product expertise in this region is diverse. In Texas, you'll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas' infrastructure and supporting its economy, relying on support from RDO team members every day. Join the growing team in Texas and make your impact today.

What You Will Do

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Dispatching and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver Top-Notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
• Tech-Savvy: You’re confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required — we’ll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation
• Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here

• People-first culture: In Irving, we take care of our people through regular team-building events and outings.
• Team member support: A supportive team that cares about each other’s success and helps one another.
• A culture of safety: Two safety meetings per week and once-a-month safety committee meetings open to all team members.
• A focus on development: We prioritize team member development through a mentorship program that facilitates knowledge sharing and career growth — especially for entry-level technicians.
• Shared goals: We strive to take care of our customers across functions. As a store, we take a team approach to meeting these diverse needs.