Emerging Markets Tech Services Leader

Make Choteau Home; Billings (MT); On-site; USD 70,000 - 90,000; Full time

Job summary

RDO Equipment Co. is seeking a Service Manager to lead a team of Emerging Markets Technology Specialists, coordinate schedules and workflows, and partner with customers to deliver high-quality service solutions.

This role emphasizes leadership, operational excellence, and strong customer relationships. You will manage work orders, oversee scheduling, and ensure timely communication while developing your team and building lasting client partnerships across landfill, mining, solar, and autonomy

Qualifications

• Leadership abilities to manage a team and guide performance.
• Customer service skills to maintain client relationships and satisfaction.
• Tech-savvy with ability to learn new systems quickly.
• Clear communication, both written and verbal, with internal teams and customers.
• Ability to thrive in a fast-paced environment with shifting priorities.

Responsibilities

• Managing Work Orders: opening/closing orders and tracking progress.
• Scheduling and Workflow Management: assign techs to jobs timely and coordinate workloads.
• Communication: keep team and customers aligned and informed.
• Team Management and Development: lead and develop technicians; address issues.
• Customer Service and Relationship Building: ensure a world-class service experience for customers.

Skills

Leadership Abilities

Customer Service Skills

Tech-Savvy

Communication

Pace

Work Authorization

Job description

RDO Equipment Co. is seeking a Service Manager to lead a team of Emerging Markets Technology Specialists, coordinate schedules and workflows, and partner with customers to deliver high-quality service solutions.

This role emphasizes leadership, operational excellence, and strong customer relationships. You will manage work orders, oversee scheduling, and ensure timely communication while developing your team and building lasting client partnerships across landfill, mining, solar, and autonomy