Field Service Operations Lead

Rivian; Fishers (IN); On-site; USD 97,400 - 129,120; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Health insurance including dental and vision

401(k) plan

Employee stock purchase program

Job summary

A pioneering electric vehicle manufacturer seeks a Service Operations Manager in Fishers, Indiana. The role requires strong leadership and operational management skills to enhance customer service. Responsibilities include managing local operations, leading teams, collaborating with various departments, and ensuring compliance with safety standards. Candidates should have a Bachelor’s degree, experience in service processes, and excellent communication skills. A valid driver's license and the ability to adapt to changing environments are essential. Competitive salary and a comprehensive benefits package offered.

Qualifications

• Experience managing remote service teams effectively.
• Detailed understanding of service processes and supply chain management.
• Ability to handle multiple priorities and meet deadlines.
• Must possess a valid driver’s license and clean driving record.

Responsibilities

• Manage local operations and enhance customer experience.
• Lead teams of Mobile Technicians, Service Advisors, and Parts Advisors.
• Collaborate with Sales, Retail, and Field Operations teams.
• Ensure compliance with safety and operational standards.

Skills

Leadership skills

Customer-first approach

Analytical skills

Operational excellence

Communication skills

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office

Job description

A pioneering electric vehicle manufacturer seeks a Service Operations Manager in Fishers, Indiana. The role requires strong leadership and operational management skills to enhance customer service. Responsibilities include managing local operations, leading teams, collaborating with various departments, and ensuring compliance with safety standards. Candidates should have a Bachelor’s degree, experience in service processes, and excellent communication skills. A valid driver's license and the ability to adapt to changing environments are essential. Competitive salary and a comprehensive benefits package offered.