Field Service Operations Leader

Rivian; Colma (CA); On-site; USD 121,800 - 161,450; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

401(k) Plan

Employee Stock Purchase Program

Job summary

Rivian is seeking a Service Operations Manager in California to lead service operations with a strong customer-first approach. The role requires excellent communication skills, planning ability, and experience in managing remote service teams. Responsibilities include overseeing P&L management, team building, and ensuring operational excellence. A Bachelor's degree and automotive knowledge preferred. A competitive salary range of USD 121,800 - 161,450 is offered, along with a comprehensive benefits package including performance bonuses and equity awards.

Qualifications

• Proven ability to effectively manage remote service teams and drive people performance.
• Demonstrated high-level administrative experience, including advanced computer skills.
• Outstanding planning and organizational skills with a focus on operational excellence.

Responsibilities

• Manage local operations with a hands-on mindset and servant leadership.
• Accountable for effectively managing a P&L and customer experience metrics.
• Build a strong customer-centric team of Mobile/Service Technicians and Advisors.

Skills

Customer-first approach

Excellent verbal and written communication skills

Planning and organizational skills

Detail-oriented

Automotive repair knowledge

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office

Job description

Rivian is seeking a Service Operations Manager in California to lead service operations with a strong customer-first approach. The role requires excellent communication skills, planning ability, and experience in managing remote service teams. Responsibilities include overseeing P&L management, team building, and ensuring operational excellence. A Bachelor's degree and automotive knowledge preferred. A competitive salary range of USD 121,800 - 161,450 is offered, along with a comprehensive benefits package including performance bonuses and equity awards.