Field Service Manager - Water Solutions Team Lead

Socket.dev; Jacksonville (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Salary + Commission

Benefits

Incentive Awards

Job summary

Culligan Quench is seeking a Field Service Manager for the Jacksonville, FL market. The FSM will lead a team of Field Service Technicians, coordinate installations, and support the Regional Service Director with hiring and onboarding.

The role emphasizes exceptional customer service, safety, and operational excellence in water filtration and related equipment. Ideal candidates have 2–5 years of management experience, plumbing or technical trade background, and proficiency with

Qualifications

• 2 - 5 years of management experience
• Vocational technical school diploma/certification
• Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee and tea dispensing units
• Prior management experience, route-based preferred
• Licensed plumbers or comprehensive plumbing skills are preferred
• Experience working with power tools, ladders and aerial work platforms exceeding 6-feet
• OSHA 10-hour certified or be OSHA trained within 3 months of employment
• Superior verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• The use of personal digital assistants (i.e. tablets and smartphones)
• Knowledge of ServiceMax and Salesforce a plus
• A valid current driver’s license in good standing
• A clean work record and ability to pass a pre‑employment drug screen
• Overnight travel may be required

Responsibilities

• Management of a team of Field Service Technicians
• Responsible for the successful training of new staff in the assigned region
• Maintain an exceptional level of customer satisfaction by possessing superior customer management skills
• Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed
• Balanced management and dependable submissions of reports, paperwork and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]
• Support the Regional Service Director with new hires, new personnel appointments, administrative tasks and on‑boarding processes
• Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary
• Regular and reliable attendance

Skills

Management experience

Verbal and written communication

Customer management

Safety awareness

Problem solving

Education

Vocational technical school diploma/certification

Tools

ServiceMax

Salesforce

Microsoft Office

Power tools

Job description

Culligan Quench is seeking a Field Service Manager for the Jacksonville, FL market. The FSM will lead a team of Field Service Technicians, coordinate installations, and support the Regional Service Director with hiring and onboarding.

The role emphasizes exceptional customer service, safety, and operational excellence in water filtration and related equipment. Ideal candidates have 2–5 years of management experience, plumbing or technical trade background, and proficiency with