Field Service Manager – Water Solutions Leader

Culligan Quench; College Park (MD); On-site; USD 70,000 - 80,000; Full time

Job summary

Culligan Quench is seeking a full-time Field Service Manager for the Phoenix area. The FSM supports the Regional Service Director, oversees installations, and guides Field Service Technicians to ensure top-tier customer service.

Responsibilities include team management, staff training, site surveys, and reporting. Candidates should have 2–5 years of management experience, plumbing skills, OSHA training, and proficiency with ServiceMax/Salesforce.

Qualifications

• 2 - 5 years of management experience.
• Vocational technical school diploma/certification is required.
• Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee and tea dispensing units.
• Prior management experience, route-based preferred.
• Licensed plumbers or comprehensive plumbing skills are preferred.
• Experience working with power tools, ladders and aerial work platforms exceeding 6-feet.
• OSHA 10-hour certified or be OSHA trained within 3-months of employment.
• Superior verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• The use of personal digital assistants (i.e. tablets and smartphones).
• Knowledge of ServiceMax and Salesforce a plus.
• A valid a current driver’s license in good standing.
• A clean work record and ability to pass a pre-employment drug screen.
• Overnight travel may be required.

Responsibilities

• Management of a team of Field Service Technicians.
• Responsible for the successful training of new staff in the assigned region.
• Maintain an exceptional level of customer satisfaction by possessing superior customer management skills.
• Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed.
• Balanced management and dependable submissions of reports, paperwork and correspondences to the Regional Service Director i.e. emails, expenses, payroll, forms.
• Support the Regional Service Director with new hires, new personnel appointments, administrative tasks and on-boarding processes.
• Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary.
• Regular and reliable attendance.

Skills

Management experience

Leadership

Customer management

Communication skills

Team supervision

Education

Vocational technical school diploma/certification

Licensed plumber or plumbing skills

OSHA 10-hour certification

Driver's license in good standing

Tools

ServiceMax

Salesforce

Microsoft Office

Job description

Culligan Quench is seeking a full-time Field Service Manager for the Phoenix area. The FSM supports the Regional Service Director, oversees installations, and guides Field Service Technicians to ensure top-tier customer service.

Responsibilities include team management, staff training, site surveys, and reporting. Candidates should have 2–5 years of management experience, plumbing skills, OSHA training, and proficiency with ServiceMax/Salesforce.